Ashima Chugh
Singapore
Summary
- Overall 16+ years of experience in IT domain including SAP HXM Successfactors & SAP HCM S/4HANA).
- Expertise in managing on-site & off-shore team to oversee the worldwide operation of SAP SuccessFactors.
- Consistently drives results by building and leading high-performance teams.
- Excellent communication skills with proven history of effectively collaborating across all organizational levels.
- Experience with offering complex IT Service Management (1st, 2nd and 3rd level SAP support) for large organizations.
- Working knowledge of ITSM tools (i.e Jira, ServiceNow), System architectural design, SLA based services, Supplier management, KPI tracking, Effort estimation, Contract negotiation and management.
- Independent working ability, self-study, hardworking and very responsible at work.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Manager Success Factors & S/4 HANA Systems
Exyte
01.2023 - Current
- Responsible for migration of SAP ECC to S/4 HANA system with Success Factors as main HR systems and integration with other third-party systems.
- Responsible for Time off /Time Valuation module roll out across APAC & Europe region
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Responsible for building and managing high performing off-shore & on-shore team to oversee the operation of SuccessFactors; day-to-day support within defined SLA, release & upgrade, cross-module + cross-system integration,fit -gap-analysis, reporting (tabular & dashboards), audit activities ,authorizations & data governance.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Responsible for Vendor management
- Act as a primary liaison and main point of contacts between regional/local HR teams and the global IT team, ensuring that project deliverables meet business needs
- Setup user training programs by utilizing SFX accreditation; to maximize solution adoption & spread understanding of SAP best practice.
Success Factors Lead Consultant
Exyte
05.2021 - 12.2022
- Responsible for implementation of new enhancements in Success Factors across Employee central /Recruitment/ Time off/Timesheet.
- Responsible to support SF integrations across various third-party systems e.g NGA, SharePoint, AON , people doc, etc
- Responsible for implementation of integration of SAP Concur with SF in APAC region
- Responsible for Vendor management
- Good knowledge of replicating Employee Master data from employee central to SAP ERP HCM using SAP CPI middleware
- Worked on revamp of recruitment process e.g., Position Creation, requisition, Candidates application, candidate profile, offer letter generation etc
- Worked on DocuSign integration for signature for offer letter
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
- Managed client expectations effectively by providing timely updates on project progress and addressing concerns promptly.
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
- Optimized team performance through effective communication, training, and leadership techniques.
PROJECT LEAD
Accenture
06.2015 - 04.2021
- Implemented Read Access Logging (RAL) for sensitive infotypes
- Involved in feasibility study for HR Analytics with HANA / SAP Lumira tool
- Responsible for weekly/monthly status report to client
- Lead the team for user discussion and workshops for requirement gathering
- Responsible for drafting the blueprints, as is and to be business process with the automation
- Lead in overall system design and development of functionality as per the requirements sign off
- Lead in overall test scripts and testing as per the client guidelines
- Solution Architect/ Lead for Payroll/Leave/E-Recruitment modules
- Responsible for implementing System Enhancement and Change Requests
- Providing impact analysis and design/propose solutions
- Providing detailed estimation of projects/ enhancements
- Successfully lead and delivered big projects like SSTA
- Responsible for Production Support for E-Recruitment, Payroll, Leave and Learning
- Successfully implemented big projects, NS50 recognition Award /Persuit Leave and COS
- Successfully implemented multiple interfaces and enhanced existing interfaces.
SAP PAYROLL TEAM LEAD
International Application Services
03.2015 - 05.2015
- Responsible for day-to-day support and enhancements of SAP operations for HR modules including Payroll, Time Management, OM, Payroll, claims, ESS
- Key point of contact for various SAP HR modules
- Responsible for all SAP HR incidents and ticketing tool
- Responsible for weekly status report to client.
SAP TEAM LEAD
TECH MAHINDRA
08.2012 - 02.2015
- Successfully implemented Internal Recruitment system for LTA and integrating it with Job street
- Successfully implemented Competency Management
- Responsible for delivery and implementation of SAP HR Statutory changes for Leave and Payroll
- Responsible for implementation of SAP HR BO reports
- Responsible for weekly status report to client
- Handling the Impact Analysis for Support pack/EHP upgrade.
SAP CR TEAM MEMBER
Accenture
03.2012 - 07.2012
- Worked on childcare leave enhancements
- Worked on positive and negative time schema changes and custom time functions for new shift indicator
- Created various time PCR for new shift indicator in time schema
- Worked on custom info type enhancements and testing
- Worked on custom report developments
- Worked on custom Features.
SAP CR TEAM MEMBER
MN Computers
12.2010 - 02.2012
- An End to End Implementation project for ESS/MSS and basically involved in the preparation of AS-IS, TO-BE and the Blueprint
- Responsible for conceptual design, requirement analysis, detail design Functional Specifications, Training Documents etc
- Responsible for day to day support and enhancements of SAP operations for HR modules Worked on creating operating schedules for new jobs and Control M BJM jobs for CI environment for all interface jobs
- Worked on upgrade and OS migration testing
- Worked on test cases and test plans for SAP upgrade.
TEAM LEAD
Tata Consultancy Services
10.2009 - 11.2010
- An End-to-End Implementation project and involved in the preparation of AS-IS, TO-BE and the Blueprint for PA, OM, Time Management, and Indian Payroll
- Business Scenario Configuration for Personnel Administration (PA), Organization Management (OM) Time Management and Payroll
- Finalization of various master data related to HR module (HR master – Employee History view / Enterprise Structure/ organization structure/training requirements etc.) Configured Enterprise, organization Structure and the Pay Scale Structure for the enterprise
- Developed Test Pans, Test cases and prepared test data for interpreting the positive/negative testing
- Integration of time evaluation results with payroll
- Worked with LSMW/BDC for data conversion
- Unit testing & integration testing in development & HR client
- Finalization of reports in addition to SAP standard reports and worked on Adhoc Queries
- Preparation of user training manual & configuration document
- Post go-live troubleshooting, support & preparation of customized reports.
TEAM MEMBER
Tata Consultancy Services
09.2008 - 10.2009
- Involved in new country configuration including Master data & Compensation and Benefits
- Responsible for managing the production support queue and assigning tickets to team members via the Request Management Tool
- Single point of contact for all SAP HR functional tickets involving PA, OM, and Production support
- Key member to comply with the client’s SOX quality policy
- Preparation of testing documents and test scripts
- New Implementation of Negative Time Management.
Education
Bachelor’s in Computer Sciences -
Y.M.C.A.
IndiaSkills
- HRIS Manager
- SAP Success Factors
- SAP S/4 HANA
- SAP R/3
- Agile Methodology (SAP Activate)
- Project Management
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Certification
- SAP Certified Application Associate-Employee Central
- SAP Certified Application Associate-Recruitment
- SAP Certified Application Associate Onboarding 2.0
- SAP Certified Application Succession Management
- SAP Certified Associate Activate Project Manager
- Agile – Professional Scrum Master 1
- AWS – Certified Cloud Practitioner
Timeline
Service Manager Success Factors & S/4 HANA Systems
Exyte
01.2023 - Current
Success Factors Lead Consultant
Exyte
05.2021 - 12.2022
PROJECT LEAD
Accenture
06.2015 - 04.2021
SAP PAYROLL TEAM LEAD
International Application Services
03.2015 - 05.2015
SAP TEAM LEAD
TECH MAHINDRA
08.2012 - 02.2015
SAP CR TEAM MEMBER
Accenture
03.2012 - 07.2012
SAP CR TEAM MEMBER
MN Computers
12.2010 - 02.2012
TEAM LEAD
Tata Consultancy Services
10.2009 - 11.2010
TEAM MEMBER
Tata Consultancy Services
09.2008 - 10.2009
Bachelor’s in Computer Sciences -
Y.M.C.A.
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