Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Generic
ASHA SELVAN

ASHA SELVAN

Singapore

Summary

Experienced IT professional with over 12 years of self-driven expertise in application development and maintenance. Proven ability to analyze complex systems and implement effective solutions, driving operational efficiency. Highly skilled in troubleshooting, user support, and process optimization. Reliable team player focused on delivering impactful results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Application Analyst

Quesscorp PTE Ltd
03.2023 - Current
  • Worked on enhancement like Kill Switch, RSA, Money lock, CASA straight through process, MAS compliance project – CNP, support mobile app development for transaction processing logic for various functions such as card authentication, PIN verification, access ID generation, password verification, 2FA.
  • Swiftly identified and resolved technical issues affecting ATM functionality, collaborating with support teams to minimize disruptions and ensure seamless operations.
  • Oversaw environment setup, object and handler creation, menu, report, system integration and configuration to support seamless deployment and scalable performance.
  • Executed pre-checks and participated in both isolated and live BCP/DR exercises.
  • Automated the manual startup process for SSTs, cutting down DR exercise time for ATM application from few hours to just 30 minutes, significantly improving system readiness and operational efficiency.
  • Used test management tool like HP-ALM, JIRA and change management tool like Thenon.
  • Client: Maybank
  • Technology: AS400, COBOL400, SQL/400

Application Analyst

Silverlake Group PTE Ltd
05.2018 - 05.2021
  • Worked on project like Supplementary Retirement scheme, digital banking, card services, transaction alerts, masking message, in-house tool.
  • Experience in creation of jobs, reports, screens, sms generation, message reconciliation report, code scanning tool etc.
  • Have hands on experience on Silverlake Products like EBS, LMS and GLMS.
  • Liaise closely with bank IT team, co-ordinate meetings/reviews/testing with internal teams for the initiation of projects at regular intervals throughout the project life cycle to ensure timely & successful system delivery.
  • Experience in troubleshooting and Root Cause Analysis of technical issues and provide resolution/mitigation steps and generate incident report.
  • Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
  • Mentored junior team members by providing guidance on best practices for coding techniques as well as navigating complex organizational structures.
  • Client: OCBC Bank, UOB Bank
  • Technology: AS400, SQL/400

Application Analyst

Silverlake Group PTE Ltd
01.2015 - 06.2016
  • Worked on Fast and Secure Transfers (FAST)-funds transfer service that enables customers of the participating banks to transfer Singapore Dollar from one bank to another almost instantly.
  • Liaised with vendors - G3 gateway & CPG; converted incoming transactions to SIBS message format.
  • Involved in setting up TCP/IP network connection, interfaces, jobs, reports, screens etc.
  • Monitored performance of the incoming/outgoing message flow, message success; failure and exception rates.
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Worked closely with users during the Cut-Over of the Project.
  • Resolved end user queries, promote the code into production, troubleshoot the problems and analyze & document the root cause, identify and implement solutions to re-occurring problems.
  • Have hands on experience in handling DSP and RBK Silver Lake application.
  • Client: Hong Leong Bank
  • Technology: AS400, SQL/400

Senior Associate- Developer

Computer Sciences Corp Ltd (csc)
11.2013 - 01.2014
  • Analyzed production issues and change/enhancement requests related to Life400.
  • Reviewed the tasks handled by the other team members.
  • Prepared artifacts like high level design documents, estimation, technical specification and test case for the project.
  • Client: AIA
  • Technology: SMART400, SQL/400

Associate Developer

Cognizant Technology Solutions
03.2011 - 11.2013
  • Analysis of the issues and change/enhancement requests. Implementing technical solutions to Major and Minor Enhancements. Unit and Integration Testing of the Change Requests. Following waterfall life cycle model of the project activities – analysis, designing, coding, testing, customer test support, implementation and closure. Post Production Support.
  • Prepared an estimation document using CP (Complexity Point) and FP (Functional Point) techniques.
  • Resolved end user queries, troubleshoot the problems and analyze & document the root cause, identify and implement solutions to re-occurring problems.
  • Responsible for planning, scheduling and progress tracking of the project.
  • Involved in Defect Prevention Activities and create root causal analysis documents using tools like why-why chart, Pareto analysis and fish bone diagram.
  • Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
  • Built knowledge repository for the process flow and report generation logic for the existing reports/modules.
  • Have a good knowledge on P&C insurance policy forms and business processing.
  • Client: Travelers - Northland Insurance Company
  • Technology: AS400, SQL/400

Programmer Analyst –Developer

Cognizant Technology Solutions
07.2009 - 02.2011
  • Resolved defects ranging from very high severity to low level; Experienced in handling HPSM (High Priority tickets) and performed data fixes for commercial insurance policies.
  • Performed database (creation of files, fields, physical and logical files) changes on monthly basis.
  • Prepared SDLC documentations - technical specification, test case, impact list and review report as per company standards.
  • Participated in system tuning, optimization and overall performance.
  • Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
  • Impart knowledge transition sessions to peers on the application and insurance policies.
  • Client: Travelers - Northland Insurance Company
  • Technology: AS400, SQL/400

Education

Graduation - Software Engineering

NIIT
Chennai
08.2010

Bachelor of Engineering - Electronics and Communication

SRM University
05.2008

Skills

  • Technology: AS400
  • Programming Languages: RPG/400, CLP/400, RPGLE, CLLE, SQL, XML, Smart 400
  • Database: DB2 400
  • Scripting Languages/Tools used: Hawkeye, MKS, DBU, LANSA and JEPSTAR
  • Version Control Systems: MKS, Aldon, Thenon
  • Test Management Tools: JIRA, HP QC

Certification

Certified in ITIL 4 Foundation and completed SCI certification in General Insurance Singapore.

Timeline

Senior Application Analyst

Quesscorp PTE Ltd
03.2023 - Current

Application Analyst

Silverlake Group PTE Ltd
05.2018 - 05.2021

Application Analyst

Silverlake Group PTE Ltd
01.2015 - 06.2016

Senior Associate- Developer

Computer Sciences Corp Ltd (csc)
11.2013 - 01.2014

Associate Developer

Cognizant Technology Solutions
03.2011 - 11.2013

Programmer Analyst –Developer

Cognizant Technology Solutions
07.2009 - 02.2011

Graduation - Software Engineering

NIIT

Bachelor of Engineering - Electronics and Communication

SRM University

Awards

Received job well done award for high level of commitment and excellent attitude towards work on truck support project., Received special award for quarter3 for best performer, successful on-time delivery and taking up more responsibilities beyond the role., Star performer in all the projects and received appreciation from clients.

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