Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asha Devi D/o Gumanan

Singapore

Summary

Detail-oriented and personable professional with over 2 years of experience in customer service and administrative support. Skilled in managing client inquiries, resolving issues, and maintaining efficient office operations. Proficient in using office software, data entry, and organizing schedules. Known for strong communication skills, problem-solving abilities, and maintaining a high level of customer satisfaction. Seeking to leverage my experience to contribute to a dynamic team and enhance operational efficiency."

Overview

8
8
years of professional experience

Work History

Administrative Officer

Iron Mountain
02.2022 - Current
  • Mail Sorting and Distribution: Receive incoming mail, packages, and deliveries. Sort mail by department, urgency, or recipient. Ensure timely and accurate delivery of mail to the appropriate departments or individuals.
  • Outgoing Mail Management: Prepare and organize outgoing mail, ensuring correct postage and addressing. Coordinate with courier services for larger or urgent mail dispatches. Maintain logs of outgoing mail, especially for sensitive documents.
  • Document Management: Assist in organizing and maintaining paper-based files and documents. Ensure that important documents are securely stored and accessible. Perform filing duties for administrative tasks, including maintaining inventory of office supplies.
  • Inventory Control: Keep track of office supplies, including paper, envelopes, postage, and other materials related to the mailroom. Order and restock supplies as needed.
  • Administrative Support: Provide general administrative support, including answering phone calls and reply email inquiries from client, assisting with data entry, and arranging for courier services for mails to be delivered according to clients request.
  • Compliance and Security: Ensure that sensitive documents, including customer financial information, are handled securely and in compliance with banking regulations.
  • Record Keeping: Maintain records of all incoming and outgoing mail. Keep accurate logs for audit purposes, especially for high-value items or legal documents.

Administrative Assistant

Fullerton Healthcare
06.2021 - 12.2022
  • Scheduling COVID Tests: Organize and schedule COVID test appointments for dorm residents, ensuring that all individuals are tested within the required timeframe.
  • Registering Residents for Testing: Input residents' details into the registration system for COVID testing, ensuring that all required information (e.g., name, contact info, ) is accurately recorded.
  • Ensuring Compliance with Regulations: Ensure that all residents comply with testing requirements, such as timeframes for testing or any quarantine or isolation protocols associated with their results.

Customer Service Officer

Mercatus co-operative limited
10.2018 - 05.2021
  • Greeting and Assisting Visitors: Welcoming shoppers, tenants, and other visitors to the mall, providing information about mall facilities, stores, and events.
  • Customer Service: Answering inquiries, addressing complaints, and providing directions or assistance to ensure a positive experience for visitors.
  • Handling Phone Calls/Emails: Answering incoming calls or email inquires and directing them to the appropriate department, or providing information as needed.
  • Managing Lost and Found: Assisting in managing the lost and found items, logging them, and helping customers reclaim their lost property.
  • Coordinating Mall Events: Assisting with the organization and promotion of mall events, sales, or promotions, often helping with guest registration or event logistics.
  • Security Coordination: Notifying security personnel of any unusual activity or emergencies, ensuring that safety protocols are followed.
  • Mall Information Distribution: Distributing brochures, maps, or promotional materials to customers and tenants to keep them informed about current or upcoming mall activities.
  • Supporting Mall Tenants: Assisting tenants with inquiries, providing information regarding mall policies, and supporting their needs for operational matters.

Customer Service Officer

Land Transport Authority
06.2017 - 10.2017


  • Autopass Card Purchase: Assist customers in purchasing Autopass cards at authorized locations, such as the checkpoint counters or online platforms. Provide information on how to use the Autopass card for toll payments, including topping up the card with a specific amount.
  • Card Registration: Guide customers on registering their Autopass card with necessary details, including vehicle registration number (for vehicle owners) to link the card to the vehicle.
  • Topping Up Autopass: Help customers top up their Autopass cards at designated kiosks, counters, or online through the official platforms to ensure the card balance is sufficient for toll payments.Advise customers on the minimum balance required for toll payments when crossing the border.
  • Ticketing and Fines: Assist with inquiries related to ticketing, fines, penalties, and enforcement actions, including providing guidance on how to pay fines, dispute fines, or appeal decisions.
  • Updating Vehicle Records: Ensure that road tax payment information is updated and reflected in the LTA's database. This involves ensuring that vehicle records are correctly linked to payment details.

Education

Nitec - Mobile network and application

ITE College West
01.2017

N Levels -

Chij St Theresa's convent
11.2014

PSLE -

Qifa Primary School
11.2010

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Google Workspace (Docs, Sheets, Gmail)
  • Communication Skills

    Verbal Communication     (clear and concise, confident speaking)
    Written Communication (email correspondence, reports)
    Active Listening (attentive, understanding customer or team needs)
  • Interpersonal Skills

    Customer Service     (assisting clients, resolving issues)
    Conflict Resolution (handling disputes, finding solutions)
    Team Collaboration (working effectively in teams)
    Empathy (understanding and relating to others’ emotions)
  • Organizational Skills

    Time Management     (prioritizing tasks, meeting deadlines)
    Multitasking (handling multiple tasks simultaneously)
    Attention to Detail (proofreading, ensuring accuracy)
    Record Keeping (maintaining detailed and accurate records)
  • Soft Skills

    Adaptability     (being flexible in dynamic environments)
    Reliability (dependable and consistent work performance)
    Work Ethic (dedicated, persistent in achieving goals)
    Positive Attitude (maintaining a can-do approach)
  • Languages

    Fluency in [Language]     (English and Tamil)

Timeline

Administrative Officer

Iron Mountain
02.2022 - Current

Administrative Assistant

Fullerton Healthcare
06.2021 - 12.2022

Customer Service Officer

Mercatus co-operative limited
10.2018 - 05.2021

Customer Service Officer

Land Transport Authority
06.2017 - 10.2017

Nitec - Mobile network and application

ITE College West

N Levels -

Chij St Theresa's convent

PSLE -

Qifa Primary School

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Asha Devi D/o Gumanan