Ash Lee
Summary
At Saesl, I spearheaded B0C3, enhancing team productivity by 30% through strategic leadership and process improvements. My expertise in operational excellence and team leadership, coupled with a knack for fostering cross-functional collaboration, significantly boosted efficiency and employee satisfaction. Achieved seamless project execution by prioritizing quality assurance and organizational development.
Overview
20
20
years of professional experience
Work History
Head of Operations
Saesl
06.2014 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
Operation Team Leader
Saesl
12.2004 - 05.2014
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Spearheaded new product launches, coordinating efforts across multiple departments to ensure seamless execution on tight deadlines.
- Implemented process improvements that resulted in reduced errors, faster turnaround times, and enhanced overall service levels.
- Enhanced team performance by providing regular training, coaching, and feedback to improve skill sets.
- Optimized resource allocation, managing staff schedules for maximum productivity and reduced overtime costs.
- Reduced operational risk by conducting thorough assessments of potential vulnerabilities and implementing appropriate countermeasures accordingly.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Team Leader Quality Attachment
Saesl
06.2012 - 01.2013
- Helped conduct internal and vendor quality audits to satisfy SOP requirements.
- Evaluated current operational practices and implemented methods that offered notable improvement.
- Developed standard operating procedures for consistent quality, ensuring adherence across all team members.
- Fostered cooperative, positive working environment for team by encouraging brainstorming of ideas.
- Supported quality control assessments on manufacturing floor.
- Inspected products and worker progress throughout production.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Reported production malfunctions to managers and production supervisors.
Education
Bachelor - Mechanical Engineering
University of South Australia
Singapore Diploma - Mechantronic
Nanyang Polytechnic
Singapore 05.1998
Skills
- Operational excellence
- Business analysis
- Organizational development
- Safety management
- Workforce planning
- Cross-functional coordination
- Teamwork and collaboration
- Team leadership
- Decision-making
- Operations management
- Operations oversight
- Effective leader
- Employee reviews
- Performance improvement
Accomplishments
Been a chairman of SAESL Recreation Community from Oct2011 till Dec 2013.
Lead the team to organise and coordinate company events like DND, BBQ, Universal Studio visit and many more within or lesser than the given budget.
Had set many others company benefits and policies.
Timeline
Head of Operations
Saesl
06.2014 - Current
Team Leader Quality Attachment
Saesl
06.2012 - 01.2013
Operation Team Leader
Saesl
12.2004 - 05.2014
Bachelor - Mechanical Engineering
University of South Australia
Diploma - Mechantronic
Nanyang Polytechnic
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