RAHUL DHYANI
NAGAR
Summary
Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong communication, leadership and mentoring skills.
Overview
24
24
years of professional experience
Work History
Field Service Manager
Collins Aerospace
02.2016 - Current
- Responsible for the timely resolution of airline technical inquiries, the ability to create innovative solutions to customer issues and the need for flexibility in working hours and scope is often required.
- Associated in EIS and sustenance of Boeing 787 program with Biman Bangladesh and Air India.
- Attend regular operational/reliability meetings with Customer.
- Serve as the on-site technical focal for discussions on Collins products.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Plan and perform scheduled customer visits as required
- Report significant product performance issues
- Track, manage and drive resolution for Customer technical issues.
- Reduced time to complete service calls and expertly retained key customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Maintenance Controller
Spicejet Ltd
10.2008 - 06.2013
- Maintain a recurring/ outstanding fleet issues database in consultation with Engineering reliability so that rectification progress and future plans are visible to the MCC Manager
- Flight Operations Management,Engineering,OCC and Line Station staff etc.
- Provision of Technical Data and System Analysis as required
- Review daily OTP report to ensure delay coding is accurate. Review must be carried out in conjunction with delay reports & Technical Log reference
- Monitor recurring and intermittent defects,being the prime coordinator for the rectification of same
- Review Tech Log ADD Items for each A/C daily, taking action to reduce the number where necessary , Preparing rectification plan
- Arranging for parts as required in conjunction with the Supply & Planning
- Arranging for ground time and labour if necessary in conjunction with planning
- Review and raise Work Orders with Engineering Planning as necessary to rectify repeat defects
- Manage Aircraft Schedule Disruptions and recovery in consultation with Line
- Maintenance Manager/Shift Incharge
- Update Operations Duty staff on a regular basis to ensure current information with disruption recovery status
- Monitor operational snapshot (eg: Engineering delay code allocation,service delays & deferrals)
- Run fleet MEL reports for awareness of all MEL's & plan for rectification
- Technical log management/audit
- Co-ordination of special flight requests within departmental policies
- Management of Technical Logs to rectify major customer discomfort items and ensure
- Passenger Handling awareness
- Report operational,performance and customer impact defects
- Liaise with Operations and Technical Services for test flights and delivery of heavy maintenance aircraft
- MONITORING OF AIRCRAFT AND SYSTEMS
- Accurate departmental reporting(inclusive of initiating daily MCC hand-over)
- Maintenance and controlling computer systems accuracy of data (eg: RAL)
- Monitor technical status of aircraft and systems(Investigate and resolve recurring defects with input from support departments
- Use and develop systems that can assist in the ongoing management of recurring defects
- Raising awareness material where appropriate (eg:Read & Initial,Tech-log notices and manual amendments)
- Report any reliability issues that become apparent
- Provide advice/guidance to Tech crew as and when requested
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Developed maintenance reports to assess program success and inform operational decisions.
Line Maintenance
Dept
03.2006 - 10.2008
- Involvedin alllevels aircraft maintenance activities ofBoeing737-800/900ER and handlingofnon certifyingmanpowerincludingjob allocation forthe shift associatingwith the ShiftManagerregardingday to day maintenance activities.The maintenanceactivitiesincludingallscheduled& non- scheduled inspections/checks,Snagrectifications and its root cause analysis, troubleshootingand servicing,Modificationse.g.Installation of CDSS system as Group Coordinator in
Line Maintenance
Spicejet Ltd
05.2005 - 03.2006
- Involvedin alllevels aircraft maintenance activities ofB737[X800/900ER.The maintenance activities includingallscheduled& non-scheduled inspections/checks, Snag rectifications and its root cause analysis, troubleshootingand servicing as Avionics technician in Spicejet Ltd
- Got 5 promotions in 8 years within Spicejet Ltd.
Avionics Technician
AIRSAHARA
11.2004 - 05.2005
- Of Boeing400/-700/-800 and CRJ-200 type of aircraft in Engineering and Line Maintenance department and Major Maintenance including Cchecks and modifications
- Responsibilities involved all levels of aircraft maintenance activitiesofBoeing737700/-800 and CRJ-200
- The maintenance activities including all scheduled & non- scheduled inspections/checks,Snag rectifications and its root cause analysis, troubleshooting
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Diagnosed faults and developed resolution plans.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Avionics technician
Trans Bharat Aviation
03.2002 - 11.2004
- B III LongRangerHelicopters,Bell407 Helicopters and Alloute IIIB(Chetak)
- Helicopters.In additionto all scheduled & non-scheduled maintenance activities also associated in Capacity checks and regular maintenance/inspectionsofNI-Cd batteries fitted on theabovementioned Helicopters.
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Completed quality assurance checks for service work and completed documentation outlining updates.
- Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
Apprentice
DelhiFlying Club Ltd
02.2000 - 03.2002
- Instrument
- Shop and Line, Department.Also associated in settingup ofthe Instrument
- Shop,Preparation of Inspection Schedules and getting the same approved by DGCA
- Responsibilities in Instrument Shop included associatingCertifying AME to carry out testing and calibration ofallgroundinstruments/equipmentse.g.Altimeters
- ASI,VSI,Voltmeters, Ammeters,Torque WrenchesEtc
- Responsibilitiesin Line Maintenance Departmentinvolvedalllevels ofaircraft maintenance activities of Cessna A-152
- LICENCE
- Holding DGCA (INDIA) approved Instrument (IS) and Radio Navigation Radar System (RN)
- Licenses of Boeing737-800/900ER type of Aircraft from Oct 2008
- HoldingRadio/Telephony(R/T)licenseNo.11446 issued Department ofTelecom,India
- BAMEL No.9220 in Instrument system(IS),Radio and Navigation Radar System(RN)
Education
MBA - Data Analytics
Institute of Management Technology
2022
Bachelor of Science - Mathematics
Madurai Kamraj University
2002
03 Years Certificate Course - Aircraft Maintenance Engineering
School of Aviation Science And Technology
Delhi Flying Club, New Delhi2000
10+2 - undefined
All India CBSE (Delhi Public School, NOIDA)
1997
Skills
- Computer Skills (MS Office, Excel, Powerpoint etc)
- Communications Strategies
- Business Analysis
- Motivational Leadership
- Workflow Diagrams
- Team Goals
- Environmental Health and Safety
- Negotiation and Conflict Resolution
- Best Practices and Standards
- Technical Proficiency
- Client Relationships
Timeline
Field Service Manager
Collins Aerospace
02.2016 - Current
Maintenance Controller
Spicejet Ltd
10.2008 - 06.2013
Line Maintenance
Dept
03.2006 - 10.2008
Line Maintenance
Spicejet Ltd
05.2005 - 03.2006
Avionics Technician
AIRSAHARA
11.2004 - 05.2005
Avionics technician
Trans Bharat Aviation
03.2002 - 11.2004
Apprentice
DelhiFlying Club Ltd
02.2000 - 03.2002
MBA - Data Analytics
Institute of Management Technology
Bachelor of Science - Mathematics
Madurai Kamraj University
03 Years Certificate Course - Aircraft Maintenance Engineering
School of Aviation Science And Technology
10+2 - undefined
All India CBSE (Delhi Public School, NOIDA)
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