MOHAMED ARZATH
Quality Assurance Specialist
Summary
I have over 7 years experience in operational / QA role, collaborating with multiple stakeholders. I approach tasks with a positive, team-oriented attitude, taking responsibility and ownership in all assignments. I'm also enthusiastic about stepping out of my comfort zone to facilitate personal growth.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Quality Assurance Specialist
TikTok Pte Ltd
03.2024 - Current
- Working with automation team to ensure proper automation and optimization is done
- Working with multiple stakeholders to develop process to prevent human errors
- Implement methods to mitigate non-compliance
- Identify points of improvement and use the identifications to make process changes, such as for inputting materials
- Monitor data precision rate fluctuations and conduct RCA to prevent decline in precision
- Analyze data and propose solutions to improve performance metrics
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant stakeholders.
Partner Engagement Executive
GrabTaxi Holdings Pte Ltd
06.2023 - 02.2024
- Conduct CSR initiatives for partners through diverse events and activities
- Offer health screenings in collaboration with HPB
- Promote well-being with fitness activities by working with HPB
- Tailored activities during cultural festivals for diverse driver communities
- Reach out to community partners and volunteers to assist with events
- Organize/manage and oversee the welfare of our volunteers
- Stay updated on current events (e.g., F1 race, 2022 FIFA World Cup, school holidays) and organize related activities
- Prepared and presented reports on status of projects and initiatives.
Quality Assurance Executive
GrabTaxi Holdings Pte Ltd
09.2021 - 05.2023
- Extract data from PowerBI/Tableau/Exim
- Work closely with DA and DE to develop dashboard via Exim/PowerBI
- Maintain data and monitor records of our partners
- Maintain and manage multiple frameworks based on trend analysis
- Investigate various types of offences/violations committed by our partners
- Implement methods to mitigate non-compliance
- Review appeals by partners to decide if they should be allowed/disallowed into platform
- Handle appeals sent in by private associations and MPs
- Manage escalation through Zendesk and provide resolutions
Partner Trust Executive
GrabTaxi Holdings Pte Ltd
02.2021 - 08.2021
- Extract data from PowerBI/Tableau/Holistics/Exim
- Maintain data and monitor records of our partners
- Track and monitor data for sudden changes in trend
- Identify and analyze trends and make suggestions/recommendations
- Provide backend data on delivery and driver partners to the investigation team to assist them with investigations
- Develop framework based on the recommendations across all verticals
- Handle Zendesk escalations from various stakeholders
- Provide timely resolution on cases adhering to SLA
Senior Partner Aide Executive
GrabTaxi Holdings Pte Ltd
03.2019 - 01.2021
- Lead the investigation team which conducts investigations and interviews with partners
- Set guidelines and principles for the team to make appropriate decisions
- Ensure strict protocol is practiced among teammates
- Ensure the team members comply with the framework and guidelines set
- Implement and overlook compliance trackers to monitor the Partner's ratings/records
- Plan and schedule team deployment
- Address team members concerns and coduct 1-1 sessions to listen to their feedback
Partner Quality Executive
GrabTaxi Holdings Pte Ltd
11.2017 - 02.2019
- Compliance check on partners onboarding
- Ensure licensing requirements by Govt. agencies are met (LTA/Traffic Police)
- Conducting background checks to ensure compliance
- Taking actions against non-compliance partner
- Work closely with Govt. agencies to provide them with investigation findings
- Conduct meetings with partners to educate them on improving consumer experience
Neighborhood Police Officer
Singapore Police Force
05.2015 - 09.2017
- Conduct patrols within neighborhood and commercial vicinity
- Attending incidents/cases (999 calls)
- Gathering facts and evidence to aid IO with investigations
Education
Diploma in Outdoor and Adventure Learning -
Republic Polytechnic
Singapore 01.2015 - 04.2015
Higher Nitec - Engineering
ITE Collage Central
Singapore 04.2001 - 01.2012
Skills
Data Analysis
Customer Service
Microsoft Office 365
Power BI
Tableau
undefinedCertification
Rock
Timeline
Quality Assurance Specialist
TikTok Pte Ltd
03.2024 - Current
Partner Engagement Executive
GrabTaxi Holdings Pte Ltd
06.2023 - 02.2024
Quality Assurance Executive
GrabTaxi Holdings Pte Ltd
09.2021 - 05.2023
Partner Trust Executive
GrabTaxi Holdings Pte Ltd
02.2021 - 08.2021
Senior Partner Aide Executive
GrabTaxi Holdings Pte Ltd
03.2019 - 01.2021
Partner Quality Executive
GrabTaxi Holdings Pte Ltd
11.2017 - 02.2019
Neighborhood Police Officer
Singapore Police Force
05.2015 - 09.2017
Diploma in Outdoor and Adventure Learning -
Republic Polytechnic
01.2015 - 04.2015
Higher Nitec - Engineering
ITE Collage Central
04.2001 - 01.2012
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