Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Details
Timeline
Generic
Arvind Sekar

Arvind Sekar

Enterprise Sales Manager
Chennai

Summary

As an Enterprise Sales Manager at Freshworks, I leverage close to 15 years of experience and expertise in Customer and Enterprise Experience space to help organizations realize the true value of total experience. I use technology solutions to help businesses streamline their customer experience, enterprise service delivery and IT operations, enhancing their overall efficiency and customer satisfaction.

I have a proven track record of leading and building high-performing partnerships solution engineering sales teams, fostering a collaborative and empowering environment, and contributing to the growth of the partnerships ecosystem and the regional revenue. I have onboarded and nurtured multiple tier-1 partners, distributors, and GSIs, and developed technical selling expertise of Freshworks' products across multiple geographies. I have also been actively involved in large and complex deals, establishing and maintaining executive level connections, and delivering accurate product and value positioning. I have received multiple awards and honors for my sales performance and leadership skills.

My passion lies in leveraging technology solutions to drive operational excellence and measurable results for my customers.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Enterprise Sales Manager

Freshworks
08.2023 - Current
  • Focused on building strong pipeline in my book of business since the time I took over the role. Was able to unearth some key conversations and generated opportunities with large brands
  • Closed a few opportunities in last two quarters since the time I took up this role
  • Strategic Sales: Proven ability to develop and execute sales strategies that drive revenue growth and market expansion.
  • Client Relationship Management: Adept at building and maintaining strong relationships with enterprise clients, understanding their unique needs, and delivering tailored CX and EX solutions
  • Technical Acumen: In-depth knowledge of CX and EX processes, tools, and best practices, enabling effective communication and consultation with both technical and non-technical stakeholders.
  • Team Leadership: Skilled in providing mentorship, and driving collaborative efforts to achieve exceed sales targets.

Senior Manager - Solutions Engineering

Freshworks
04.2020 - 07.2023
  • Head of Partnerships Pre-Sales and Solutions Engineering for APMEA. Align and develop technical selling expertise of Freshworks' products for the said regions. Contributed to YoY growth of more than 200% from India and SAARC and more than 100% from MEA from 2020 through to 2022
  • Supported the development of partners in India and SAARC via Distributors, GSIs and ISVs. Onboarded 30+ tier-1 partners who are self-sufficient to drive business, 4 new distributors and 4 GSIs for a greater market reach and exponential channel growth in the last three years.
  • Built a competent solutions engineering team (within Freshworks and in partner ecosystem) for the above said regions to cater to the demands of the region and achieve sustainable growth.
  • Actively involved is large deals that demand complex solutioning cycle and made sure the product and value positioning is accurate to take the deals to technical and commercial closure. Expert in establishing and maintaining executive level connect to grow business through effective adoption, cross-sell and upsell activities
  • Worked in large RFPs / RFIs to fit in Freshworks solutions appropriately and made sure all technical aspects of the bid is responded to. Have conversations with internal RFP team & Deals Desk and support GSIs & Partners who take part in technical responses for such bids where joint solutioning and proposal definition is necessary.
  • Closely work with Channel Leaders to strategize and achieve sales targets, profiling partners, positioning and pitching Freshworks' products, solutioning and providing these partners the required support to achieve their business goals
  • Establishing executive level connect with strategic alliances and partners to present the vision and make the partnership successful for both parties
  • Strategizing short / long-term business plans through effective marketing activities along with the marketing function

Technical Sales Specialist - Senior

Parametric Technology Corporation
07.2016 - 04.2020

- Responsible for technical sales of PTC's product portfolio that includes Product Lifecycle Management, Industrial IoT and Analytics for SMB, MM and Enterprise customers in India region

- Responsible for managing large and mid market accounts and acted as a trusted advisor to direct customers that include large OEMs in different industry verticals such as Automotive, Manufacturing, Heavy Machinery, Electronics etc., for their Digital Transformation projects through proper adoption of PTC's technologies

- Support Channel Partners at various levels including enablement needs and also helping them sell the right technology stack to their prospective and existing customers

- Support PTC's and partner's marketing events by acting as a technical SME for PTCs technologies

Consultant

Tractors and Farm Equipments Limited
02.2011 - 03.2015

- Understanding business processes in areas of engineering and manufacturing and escalate to business process heads the need for process change and process improvement through the right adoption of technologies.

- Manage “Critical Success Factor” projects in the areas of Engineering, Manufacturing and Service functions

- Lead, Plan and Implement improvements in business processes by leveraging existing and latest technologies

- Lead, Plan and Implement new software relevant to areas of Engineering, Manufacturing and Service

- Interacting with technology providers in evaluation, requirements gathering, negotiating on time and cost of solution delivery and subsequently implement the solution and support

Software Engineer

Intelizign Engineering Services
12.2008 - 01.2011

- Implement and Support TeamCenter portfolio at one of the leading Auto Manufacturer.

- Design and Development of Siemens' TeamCenter modules / applications

- Customization of Siemens' TeamCenter using ITK, JAVA programming based on customer requirements

- Integration of various CAD platforms & authoring tools, MS Office Products with Siemens' TeamCenter and legacy data migrations

- Siemens' TeamCenter implementation, support and administration

Education

Masters of Engineering - Product Design And PLM

PSG College of Technology
Coimbatore
06.2007 - 2009.05

Bachelor of Engineering - Production Engineering

Amrita Institute of Technology And Science
Coimbatore
07.2002 - 2006.05

Skills

SaaS | Presales | Enterprise Sales | Solution Engineering | Consulting | CRM | Partner Management | Partner Enablement | IoT and AR Technologies | Engineering and Manufacturing Solutions | Solution Selling

Certification

Essentials of Leadership from ISB

Accomplishments

  • Channels Solutions Engineering 2021 - "WOW Team" Award
  • Best PreSales Performer for Q2 FY18 - Parametric Technology Corporation

Personal Details

Nationality - Indian

Date of Birth - 24th July 1985

Passport No - M3138804

Timeline

Enterprise Sales Manager

Freshworks
08.2023 - Current

Essentials of Leadership from ISB

01-2022

Senior Manager - Solutions Engineering

Freshworks
04.2020 - 07.2023

Technical Sales Specialist - Senior

Parametric Technology Corporation
07.2016 - 04.2020

Consultant

Tractors and Farm Equipments Limited
02.2011 - 03.2015

Software Engineer

Intelizign Engineering Services
12.2008 - 01.2011

Masters of Engineering - Product Design And PLM

PSG College of Technology
06.2007 - 2009.05

Bachelor of Engineering - Production Engineering

Amrita Institute of Technology And Science
07.2002 - 2006.05
Arvind SekarEnterprise Sales Manager