Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
ARUNKUMAR G

ARUNKUMAR G

Summary

A well-qualified customer service engineer is proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Skilled in coordinating documentation and handling payments. Conscientious service engineer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Engineer

DEMATIC PVT LTD
2018.06 - Current
  • Performing maintenance of Logistics Automation systems
  • Participate in commissioning and testing automation systems at customer sites with various applications.
  • Troubleshooting and coordinating with Corrective Maintenance to ensure smooth operation
  • Plan and carry out preventive and shutdown maintenance work on plant automation systems.
  • Assist and attend handover inspection for new equipment
  • Conducting routine inspections of premises, equipment, and substations
  • Maintain networking, server facilities and cabling system
  • Prepare and maintain all Documents for PM, CM and BM as an ISO standard
  • Coordinate with LEW inspections of electrical systems and Electrical tools
  • Coordinate the calibration for all equipment’s and maintain all documents as an ISO
  • Managing maintenance spare parts using WMS software
  • Raise the purchase request and maintain availability.
  • Site Acceptance Test (SAT) and Factory Acceptance Test (FAT) Participate along with customers.
  • coordination with subcontractors and Prepare PR/PO for maintenance activity
  • Prepare the system performance chart and submit it to the client during the weekly meeting.
  • Prepare the RA and SOP Conduct the Daily Safety tools box meeting
  • Good understanding of health and safety codes in industrial environment and Singapore standard code
    of practice electrical.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.


System Used on Site:


PLC : Siemens S7-1500, Omron
SCADA : WinCC & IFIX

OTHER’s : UPS, Air compressor, Motor Drive, Siemen’s drive, Multi Shutter, Pick and place equipment, Shoe Sorter, ASRS (Automated Storage & Retrieval Systems)
Spiralveyor system, Hosting equipment’s, Stepper motor control for modular conveyor system.

O&M CONTROL ROOM ENGINEER

VANDERLANDE INDUSTRIES SINGAPORE PTE LTD
2016.07 - 2018.06
  • Overall, in-Charge per shift of 31 staff consisting of Maintenance team Lead, technical officer, and technicians
  • Monitor and ensure high system availability in the Baggage Handling system (BHS)
  • Operation and maintenance of Terminal 1 at Singapore Changi Airport
  • Having good experience in parts replacement
  • Share technical knowledge to technicians about systems like Helixorter, Cranes, LMS,
  • High-speed Plow diverter, Self-Bag Drop system, etc.
  • Trouble shooting in PLC and SCADA During the upgrade project,
  • Highlight the new line snag list for management before handing it over to Operation.
  • Site Acceptance Test (SAT), Factory Acceptance Test (FAT) and 3rd Party Integration Testing
  • Briefing the team for the risk assessment (RA) procedure.
  • Interact with customers for daily, weekly, and monthly meetings to ensure assigned tasks are completed to their expectations.
  • Adapt workplace safety and health availability of the Upper-Level Control Systems (ULCS), including server applications, active and standby servers, BHS network,
  • Operator workstations (OWS) and manual encoding systems (MES)
  • Perform daily system health check on servers (HP) and networking equipment (CISCO)
  • Perform a monthly server maintenance schedule, inclusive of system redundancy and backup.
  • Basic configuration of networking switches and routers (CISCO) and installation of network-related hardware and cabling
  • Update the maximum of work order (PM or CM)
  • Plan and perform preventive maintenance and an annual shutdown.
  • Participate in the ISO 9001/14001, OHSAS 18001, and Biz Safe Star teams and maintain and update records.
  • Trained and mentored a competent and flexible workforce to meet project needs and promote a positive work environment.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Read and interpret blueprints, technical drawings, schematics, and computer-generated reports.
  • Provided input to the team lead regarding areas for process and procedural improvement.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Developed work plans for various personnel roles based on strengths and talents.
  • I trained and mentored junior engineers, providing guidance and direction.

ELECTRO ENGINEER

WK-Asia Pacific Environmental Pvt Ltd
2012.07 - 2016.07
  • Working on a new project, I handled PLC programming of the Siemens S7 300 and Wincc 2008 HMI touch panel programming, SCADA programming, DCS systems, VFDs, and commissioning of RTO and TNV systems. (Regenerative Thermal Oxidizer and Thermal Oxidizer)
  • Troubleshooting of frequency inverters (drives) and using LCP to install new parameter settings
  • Knowledge in variable-speed drive and their products (PLC, servo motor, inverter, etc...)
  • Handling HVL and LVL with electrical motors and instrumentation as pressure motors,
    pressure indicator, Differential pressure switch, pressure transmitter, Hydraulic System as
    Dung’s double solenoid valve Krum’s Schroder butterfly valve actuators (IC 20 and IC 40)
  • Installed new jumo & PMA Hardware controller and jumo temperature recorder and configured the parameter setting.

SENIOR TECHNICAL OFFICER

Crisplant Singapore Pvt Ltd
2004.04 - 2012.06
  • in charge of operation, system maintenance, servicing, and repair work.
  • Conducting monthly server switchover and backup of servers as per schedule.
  • Daily and monthly system reporting to management and customers (CAG)
  • Familiarize yourself with computer networking and Cisco catalyst core switches.
  • Program modification and Hardware installation of PLC5, SLC500 and Control Logix 5000
  • Assist the senior technical officer in the control room in monitoring the MDS system.
  • Organize and supervise the preventive maintenance jobs as per schedule
  • Record all events and issues with the BHS system in the logbook.
  • Interact with the airside officer, FMC (Fault Management center) and service contractors for
  • Operation and maintenance of the BHS system.
  • Guidance to technicians for troubleshooting with less downtime.
  • Troubleshooting and parts replacement in S2000 power panel and Conveyor power panel
  • Setting up a handheld scanner, inverter, and soft starter

Education

ADVANCED DIPLOMA - ELECTRONICS AND TELECOMMUNICATION ENGINEERING

SINGAPORE POLYTECNIC
SINGAPORE
10.2007

SKILL EVALUATION TEST LEVEL 1 – ELECTRONICS - ELECTONICS

ITE
SINGAPORE
06.2005

DIPLOMA - ELECTONICS AND COMMUNICATION ENGINEERING

PATTUKKOTTAI POLYTECHNIC
PATTUKKOTTAI INDIA
10.1995

Skills

  • Equipment Installation
  • User Training
  • Technical Documentation
  • Component Replacement
  • Hardware Configuration
  • User Support
  • Delivery Management
  • Supply Management
  • LAN/WAN
  • System Optimization
  • Customer Service
  • Computer Diagnostics
  • Technical Troubleshooting
  • Incident Management

Accomplishments

  • supervised a team of 31 staff members.
  • Achieved 99% by completing machine uptime with accuracy and efficiency.
  • Achieved 100% by introducing New software for updating the firmware
  • Resolved the product issue through consumer testing.

Certification

  • Microsoft certified system engineer 2002

Languages

English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)

Timeline

Customer Service Engineer

DEMATIC PVT LTD
2018.06 - Current

O&M CONTROL ROOM ENGINEER

VANDERLANDE INDUSTRIES SINGAPORE PTE LTD
2016.07 - 2018.06

ELECTRO ENGINEER

WK-Asia Pacific Environmental Pvt Ltd
2012.07 - 2016.07

SENIOR TECHNICAL OFFICER

Crisplant Singapore Pvt Ltd
2004.04 - 2012.06

ADVANCED DIPLOMA - ELECTRONICS AND TELECOMMUNICATION ENGINEERING

SINGAPORE POLYTECNIC

SKILL EVALUATION TEST LEVEL 1 – ELECTRONICS - ELECTONICS

ITE

DIPLOMA - ELECTONICS AND COMMUNICATION ENGINEERING

PATTUKKOTTAI POLYTECHNIC
  • Microsoft certified system engineer 2002
ARUNKUMAR G