A well-qualified customer service engineer is proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Skilled in coordinating documentation and handling payments. Conscientious service engineer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities.
System Used on Site:
PLC : Siemens S7-1500, Omron
SCADA : WinCC & IFIX
OTHER’s : UPS, Air compressor, Motor Drive, Siemen’s drive, Multi Shutter, Pick and place equipment, Shoe Sorter, ASRS (Automated Storage & Retrieval Systems)
Spiralveyor system, Hosting equipment’s, Stepper motor control for modular conveyor system.