Aruna Devi NS Thiru Selva
Summary
A highly organized and disciplined Team Player with excellent communication and conflict resolution skills. Experienced & Self motivated person bringing forth valuable industry experience and expression for working towards company advancement. Result orientated with a proven track record of working collaboratively among the team members to achieve goals.
I have strong organizational skills, including the ability to multi-task and prioritize my workload, I am detail- oriented, and driven to achieve results. I could think analytically, creatively, and independently. Adept in managing stuffs, maintenance ,vendors, multitude of business operations. Experienced in managing supply chain and quality assurance and maintaining customer satisfaction, improving team operations and maintaining team spirit. Great problem-solving skills. Strong in time and resource management and advanced planning skills. Also skilled at preparing high quality foods.
Effectively managed the relationship between budget resources, leading to profitable outcomes.
Developed leadership and analytical skills in high-pressure environment, focusing on strategic planning and operational efficiency. Proven ability to manage complex projects and drive team success. Seeking to transition into new field, leveraging these strengths to bring value to diverse industries.
Experienced with leadership, strategic planning, and operational management. Utilizes strong problem-solving abilities to drive efficiency and effectiveness. Knowledge of team collaboration and process optimization.
Overview
26
26
years of professional experience
Work History
Customer Service Senior Officer
KINTETSU WORLDWIDE EXPRESS (KWE)
11.2023 - Current
- Handling full operations on Air Export Shipments
- Arrange transportation and logistics services, such as trucking, shipping, and air freight, to meet the specific needs of each shipment
- Prepare and process necessary shipping and customs documents, including bills of lading, commercial invoices, and export/import documentation
- Help manage current customer accounts and deal with a high volume of inbound and outbound phone calls
- Maintain relationships with carriers and customers provide exceptional customer service to customers and carriers
- Solve customer and carrier problems and help resolve issues on time
- Work closely with customers and agents for air freight operations.
- Provide shipment quotes for customers and set up shipments as required by customers
- Coordinate with customer service team and sales team in providing the contractor's cost for trucking/shipping liners/airliners etc
- Excellent multitasking skills within their work space as well as computer software programs
- A professional representative of the company
- Complete documentations and operations on Air. Such as permit application, shipment data, billing and other operations
Retail and F&B Senior Supervisor
TWG TEA PTE LTD
02.2023 - 09.2023
- Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations and responsible for ordering of goods and supplies, receiving and checking of inventory of goods and supplies
- Responsible for offering a friendly and efficient services to all guests
- Process guests orders to ensure that all items are prepared and served promptly and assists in setup and clear down of the front and back of Salon & Boutique operations
- Ensure food safety regulations are followed as according to NEA’s policy with neatness and cleanliness of service ware
- Promote and sell our range of products and food and beverage items to walk-in customers
- Perform demonstrations of products
- Attending to customers’ needs, complaints and enquiries
- Handling of cash, POS system and report of take-in-cash when on duty
- Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for and to provide guidance, coaching and mentor of new joined service staff
- TEMP
Passenger Service Officer
SINGAPORE AIRLINES PTE LTD@SIA
04.2022 - 02.2023
- Ground Handling - Customer Service Officer -Flight in charge
- Printing GENDEC, liaise with Air Crews , In flight Catering, Cleaning AND Passengers
- Checking in Passengers, Boarding process and Baggage checked in and seating arrangements and lost & found
- Arrival and departures of Flight assignments and protocols
- Handling reports and submissions
- Ensure smooth operations of the Silver Kris Lounge (SKL) and Kris flyer Gold Lounge (KFGL)
- Managing vendors and service providers (housekeeping, passenger servicing, catering, maintenance, etc.) contracted to provide product and services to our lounges. This includes daily follow-ups and chairing monthly meetings with the vendors on operational issues.
- Provide personalized service and assistance to our premium passengers at the SKLs, KFGLs and various areas of the airport
- Handle and resolve escalated passenger complaints
- Perform backroom duties such as monitoring flights and liaising with traffic staff
- Supervise, coach and monitor all staff on operational matters to ensure that lounge duties are carried out efficiently and as a team
- Handling pax in the lounge.
- Lead by example, the spirit of "Soar as One"
- Liaise with SIN Station on delays and special handling
- Meet and Assist VIPs and VVIPs to and from SKLs
- Ensure good housekeeping of the Lounges
- Provide efficient administrative support and perform any other duties as assigned
- Handling flight disruptions (lounge support).
- Manages Lounge services and ensuring excellent customer experience in the cabin
- Resolving situations with a tight timeline and limited resources
- Involvement in projects involving the development of service deliveries, IT and lounge infrastructure.
- In-charge and carries out sale of duty-free products onboard
- Servicing customers via voice and non-voice interactions
- Handling inbound and outbound interactions primarily from PPS customers through the various available channels (e.g
- Phone calls, Emails, Chats, PPS Connect)
- Ensuring Customer Satisfaction (C-SAT) scores meet targets set out for the FY based on an established scorecard
- Ad-hoc escalations assigned by Duty Managers or Team Leaders Up to date product knowledge in order to deliver accurate and effective services
- Ensuring Quality Assurance (QA) scores meet targets set out for the FY based on an established scorecard
- Participation in Lighthouse activities
- Active participation in the various Lighthouse ceremonies (e.g
- Ideation workshops, building and test sprints, provision of feedback during daily standups etc.)
- Contract
Manager
Erunas feel and Love Cookies and cakes
09.2012 - 01.2021
- Managing Director of a baked goods and cooked foods business
- We supply to hypermarkets, minimarts , cafes’, restaurants and small tea shops within northern and southern states in Malaysia
- Our minimum quantities would be24 cartons per outlet which closely576 cartons a month
- Specialized in VEGAN and VEGETARIAN baked goods
- Cakes decoration skills , and arrangements
- Talented Cook in multi cuisines” “Asian Delights, Indo-Chinese, Local Chinese, Malay, Thai, traditional South & North Indian cuisine and Western styles in English brunch and dinners for Dine-In customers and take away
- Identified & maximized sales opportunity and increase customer retention rates
- Led recruitment efforts and trained new employees
- Responsible for Customer Service, complaints
- In charge of sales, communications, promotions and reporting
- A Retail industries and supplied to all marts and supermarkets
- Bakery Manager, responsible for production, sales and human resources
- Recruiting new staff
- Making sure that staff get paid correctly and on time
- Managing pensions and benefits administration
- Approving job descriptions and advertisements
- Looking after the health, safety and welfare of all employees
- Organising staff training
- Monitoring staff performance and attendance
- Advising line managers and other employees on employment law and the employer's own employment policies and procedures
- Ensuring candidates have the right to work at the organisation
- Advising on disciplinary and employee performance problems
- Negotiating salaries, contracts, working conditions and redundancy packages with staff and trade union representatives
- Produced financial reports and provided training and development workshops
- Responsible for R&D department , new product decision makings
- Due to COVID-19 wave, the Company decided to stop the operations
Finance & Business Development Executive
Medpoint Malaysia & Prima Medical LTD
01.2006 - 03.2012
- Coordinated inbound and outbound sales and stock control
- Built customer relations (using CRM software) Tracked new sales and created financial reports for UK Headquarters
- In charge of ISO90001/SGS Certification and in house Audit
- Responsible for providing email and phone based technical support for DELL Client products
- Assists clients/ customers in determining problems and provides resolutions on technical and service problems
- Ensures proper escalation procedures and performs assigned functions according to standardized policies and procedures
- Complies with schedule adherence to ensure overall service level targets are achieved
- Working knowledge of various software
- Complies with schedule adherence to ensure overall service level targets are achieved
- Working knowledge of various software
- Full-time
Admin and Customer Service Executive
Panalpina Air and Sea Freight
01.1999 - 12.2005
- Dealing directly with the customers either through telephone, electronically or even face-to-face if required
- Responding promptly to the customer inquiries in order to resolving them
- Handling and resolving the customer complaints for the benefit of the organization
- Obtaining and evaluating all appropriate information needed for handling the inquiries and complaints with regard to the products and services
- Performing the customer verifications and processing orders, applications, forms and requests
- Directing the requests and solving the unresolved issues to the customer accounts
- Keeping customer interaction and transaction records and also recording the queries, comments and complaints
- Recording details of the actions taken and managing the administration
- Communicating and coordinating with the several internal departments
- Interacting with the customers, processing information and providing them with the required data for best results
- Trade Compliances include inbound and outbound regulatory
- Full Time
Education
MBA - Master's In Business Management@ Faculty in Indust
University Malaysia Pahang
Pahang, Malaysia10-2024
Diploma - undefined
NCC – National Computing Centre
01.1999
Skills
- Accounting and CRM (Customer Relation Management) Software UFS , UBS, SAGE, EMAS, SAP, ERP, IFCA , SQL and CM Altea
- Microsoft Word, Excel, PowerPoint, Publisher
- Strategic planning
- Leadership development
- Project management
- Risk management
- Policy implementation
- Team collaboration
- Conflict resolution
- Operational oversight
- Budget management
- Crisis management
- Stakeholder engagement
- Performance evaluation
- Regulatory compliance
- Decision making
- Process improvement
- Quality assurance
- Data analysis
- Problem solving
- Communication skills
- Time management
- Mentoring skills
- Organizational skills
- Negotiation skills
- Client relationship
- Networking skills
- Public speaking
- Report generation
- Cultural awareness
- Vision casting
- Cost control
- Strategic alignment
- Workforce planning
- Succession planning
- Ethical leadership
- Operational efficiency
- Customer insights
- Data-driven decision making
- Team bonding
- Budget administration
- Financial administration
- Business skills
- Documentation and reporting
- Operations management
- Operations planning
- Troubleshooting and problem resolution
- Reporting management
- Organizational development
Languages
Fluent in English, Tamil(mother tongue), Malay, Chinese (Hokkien – Medium)
Musics, dance, arts and cultural, books, nature
Your Music Is Who You Are! The music we love reflects our personality. Music is the arrangement of sound to create some combination of form, harmony, melody, rhythm, or otherwise expressive content.
My Indian dance is a dynamic fusion of classical, folk, and contemporary styles. The evolution of dance in India is a rich and diverse journey that spans thousands of years, reflecting the country’s cultural, religious, and regional diversity.
When I dance :
- The body takes up the melody
- The hands explain the meaning
- The feet beat the rhythm
- The eyes express the emotion
Indian Art consists of a variety of art forms, including painting, sculpture, pottery, and textile arts such as woven silk. I like to sketch in realistic, drawing and poetry. Spending time with my books is much valuable and gives me the awakening path .
My entire life living in the nature with its own flows , much prettier and sexier .. Mind peace and lovable moments .
Timeline
Customer Service Senior Officer
KINTETSU WORLDWIDE EXPRESS (KWE)
11.2023 - Current
Retail and F&B Senior Supervisor
TWG TEA PTE LTD
02.2023 - 09.2023
Passenger Service Officer
SINGAPORE AIRLINES PTE LTD@SIA
04.2022 - 02.2023
Manager
Erunas feel and Love Cookies and cakes
09.2012 - 01.2021
Finance & Business Development Executive
Medpoint Malaysia & Prima Medical LTD
01.2006 - 03.2012
Admin and Customer Service Executive
Panalpina Air and Sea Freight
01.1999 - 12.2005
Diploma - undefined
NCC – National Computing Centre
MBA - Master's In Business Management@ Faculty in Indust
University Malaysia Pahang
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