Arthi Venkataramanan
Economics Undergraduate in National University of Singapore
Summary
Proven expertise in customer service and problem-solving, honed at Great Eastern Life Assurance Co, where I enhanced policyholder satisfaction and expedited claims settlements. Skilled in CRM systems and Microsoft Office.
I am now seeking to broaden my horizons by exploring internship/job opportunities related to economics. Given my academic background and passion in economics, I believe I could contribute effectively to your team while gaining valuable hands-on experience.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Call Centre Customer Service Officer
Great Eastern Life Assurance Co
2024.01 - 2024.07
- Assisted call-in customers with questions and orders.
- Helped large volume of policyholders every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge related to insurance to effectively assist policyholders with accurate information and recommendations.
- Enhanced policyholder satisfaction by efficiently addressing and resolving their inquiries and concerns relating to their insurance policies
- Liaising with claims officers to expedite claims settlements for policyholders
Project Leader
Hospice Care Association
2022.05 - 2023.05
- Interacted with hospice care doctors, patients, nurses and author who wrote a book about palliative care
- Raised awareness about palliative care to youths aged 17 to 18 as this is an area in medicine that is not really known by many people
- Launched a website and Instagram page to clear misconceptions and advocate about palliative care
- Successfully led multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall strategic objectives.
- Managed team meetings and discussed project's goals and objectives.
Waitress
Guzman Y Gomez
2022.10 - 2023.01
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Bachelor of Arts - Economics
National University of Singapore
Singapore 2024.08 - Current
No Degree - Singapore-Cambridge GCE Advanced Level
Raffles Institution
Singapore 2022.01 - 2023.12
Skills
Data Entry
Documentation And Reporting
Customer Service
Problem-solving abilities
Problem Resolution
Client Relations
Microsoft Office Suite
Research
[Software] CRM system proficiency
Critical Thinking
Timeline
Bachelor of Arts - Economics
National University of Singapore
2024.08 - Current
Call Centre Customer Service Officer
Great Eastern Life Assurance Co
2024.01 - 2024.07
Waitress
Guzman Y Gomez
2022.10 - 2023.01
Project Leader
Hospice Care Association
2022.05 - 2023.05
No Degree - Singapore-Cambridge GCE Advanced Level
Raffles Institution
2022.01 - 2023.12
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