Arsene Loh Yong Qiang
Summary
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 2 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Overview
4
4
years of professional experience
Work History
Senior Personal Loan Specialist
UOB Bank
11.2023 - Current
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Processed loan applications and monitored progress from start to finish.
- Explained very technical financial information to applicants in easy to understand language.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Negotiated loan terms and conditions with customers to secure best deal.
- Proactively identified solutions for customers experiencing credit issues.
- Developed and maintained relationships with customers, lenders and other third parties.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Helped college students obtain financial aid through loan programs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Mobile Retail Expert
Singtel
10.2022 - 10.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
PC Technician
Dynacore PTE LTD
06.2020 - 12.2020
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Configured systems according to prescribed software and hardware frameworks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Installed and maintained automated teller machines in retail stores.
Education
No Degree - Visual Effects
ITE
Ang Mo Kio New Town, Null, Singapore12.2014
Skills
- Credit analysis
- Financial Counseling
- Documentation Review
- Loan Underwriting
- Loan Closing
- Debt management
- Problem-solving aptitude
- Complaint Handling
- Organizational Skills
- Time management abilities
- Analytical Thinking
- Effective Communication
- Decision-Making
- Team building
- Adaptability
- Microsoft Office
- Time Management
- Loan closing
Sales performance
Sales abilities
Sales strategy
Sales practices
Increasing sales
Reporting sales
Hobbies
Singing, Drawing, Video Games
Fishing as well
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Japanese
Beginner (A1)
Timeline
Senior Personal Loan Specialist
UOB Bank
11.2023 - Current
Mobile Retail Expert
Singtel
10.2022 - 10.2023
PC Technician
Dynacore PTE LTD
06.2020 - 12.2020
No Degree - Visual Effects
ITE
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