Arron Chuow
Singapore
Summary
Detail-oriented and results-driven professional with 2.5 years of experience in operations leadership, procurement, and analytics. Recently completed a Master’s in Business Analytics, with hands-on experience in data visualization, dashboard reporting, and cross-functional coordination. Proven success in leading teams, optimizing operational processes, and managing projects from planning to execution. Passionate about leveraging data to enhance efficiency and drive informed decisions in high-performance environments such as data centers.
Overview
10
10
years of professional experience
Work History
Procurement Analyst
Huabao Asia Pacific Pte. Ltd.
09.2023 - Current
- Led the implementation of a real-time sales order tracking dashboard, improving inter-departmental transparency and response time.
- Initiated and managed procurement improvement projects, such as the successful sourcing and execution of an air ventilation system overhaul—enhancing safety and reducing downtime.
- Instituted procurement compliance workflows (three-quote system), streamlining vendor engagement and pricing consistency.
- Actively participated in vendor/supplier coordination meetings to resolve issues and align project timelines.
Food and Beverage Attendant
Pullman Melbourne City Centre
03.2023 - 04.2024
- Played an instrumental role in the pre-launch of Blossom Rooftop Bar, contributing to bartending operations and ensuring a successful opening.
- Demonstrated expertise in using the MICROS ordering system, ensuring timely order delivery and efficient bill settlement.
- Expertly utilized the OPERA system to manage guest reservations and track dining preferences, ensuring personalized service and seamless coordination within the food and beverage team.
Assistant Store Manager of Operations
McDonald's Singapore
07.2020 - 02.2023
- Forecasted and balanced labor and resource allocation by analyzing sales trends, historical data, and hourly foot traffic to schedule manpower efficiently and reduce labor cost during non-peak hours without affecting service quality.
- Spearheaded customer service enhancement initiatives through targeted training programs, real-time feedback loops, and staff recognition strategies—resulting in a 29% increase in customer satisfaction scores.
- Executed monthly maintenance and scheduling projects by developing a preventive maintenance calendar, liaising with vendors for timely repairs, and using checklists to monitor task completion—achieving a 91% on-time execution rate.
- Maintained food cost at 19% by tracking daily inventory, adjusting prep levels, and reducing overproduction.
- Collaborated with the store manager to develop strategic plans for sales growth and operational improvements, including implementing a tracking system to reduce missing items and an incentive program to reward effective months.
- Implemented clear role assignments, daily shift briefings, and performance KPIs, ensuring alignment with corporate operational targets and service quality benchmarks.
Conferences and Events Attendant
Sofitel Sydney Wentworth
04.2019 - 03.2020
- Conference event set-ups that include tearing down and resetting for new events, three plates carry customer service, such as serving customers and taking drink orders. Barista and bartender service, Participated in major functions such as Liberal Party election, financial reviews, and StarLight.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Delivered exceptional event experiences, resulting in positive feedback from clients and attendees alike.
Accounting Administrative Assistant
NYK Shipmanagement Company
07.2016 - 10.2016
- Creating basic profit and loss accounts, checking through balance sheets of transactions, Sorting and filing of documents
- Reduced errors in financial reporting through meticulous attention to detail and thorough data analysis.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Supported audit preparations through meticulous documentation review and prompt responses to auditor inquiries.
Product Administrator
Challenger Technologies Ltd
03.2016 - 06.2016
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Optimized product listings with keyword-rich descriptions, increasing search visibility and driving sales growth.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Hotel Reservations Agent
Grand Copthorne Waterfront Hotel
09.2015 - 02.2016
- Experienced as full-time reservation officer, amending online travel agency reservation or creating reservation, creating corporate guest profile and reservation, Cashiering, like billing and settlement at end of day, Printing flight delay reports and end-of-day revenue reports, Blocking of rooms for corporate groups.
- Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
- Managed large call volumes, maintaining professionalism and attention to detail under pressure.
- Maintained accurate records of all reservations, ensuring no overbooking or double-booking occurred.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during booking process.
Education
Master of Business Analytics - Artificial Intelligence
La Trobe University
Melbourne, VIC10.2024
Bachelor of Business - International Hotel & Resort Management
Blue Mountains International Hotel Management School At Torrens University
Sydney, NSW05.2020
Skills
- Team collaboration
- Relationship building
- Stakeholder communications
- Work flow planning
- Budgeting and forecasting
- Microsoft Azure
- Basic SQL coding
- Tableau
- Basic Python & R-language
- Operational Efficiency
- Scheduling Coordination
Languages
English (Fluent and native)
Chinese (Mandarin) (Fluent and native)
Basic understanding of Malay language
Basic understanding of all other Chinese dialect language
Timeline
Procurement Analyst
Huabao Asia Pacific Pte. Ltd.
09.2023 - Current
Food and Beverage Attendant
Pullman Melbourne City Centre
03.2023 - 04.2024
Assistant Store Manager of Operations
McDonald's Singapore
07.2020 - 02.2023
Conferences and Events Attendant
Sofitel Sydney Wentworth
04.2019 - 03.2020
Accounting Administrative Assistant
NYK Shipmanagement Company
07.2016 - 10.2016
Product Administrator
Challenger Technologies Ltd
03.2016 - 06.2016
Hotel Reservations Agent
Grand Copthorne Waterfront Hotel
09.2015 - 02.2016
Bachelor of Business - International Hotel & Resort Management
Blue Mountains International Hotel Management School At Torrens University
Master of Business Analytics - Artificial Intelligence
La Trobe University
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