ARRIANNE VIARUS
Summary
Dedicated professional with a solid foundation in Restaurant and Bar Reception, Food and Beverage service, Front Office, Guest Relations, Executive Lounge, and Lobby Ambassador roles. Committed to continuous learning and professional growth. Passionate about securing a challenging position where I can make a significant impact on business success. Possess a dynamic personality, strong sense of responsibility, efficiency, and flexibility, dedicated to excelling in any role I undertake.
Overview
17
17
years of professional experience
Work History
Hotel Lobby Ambassador
Conrad Orchard Singapore
01.2024 - Current
- Utilized knowledge of hotel amenities and services to upsell additional offerings when appropriate, increasing revenue potential from each visitor interaction.
- Collaborated with security personnel in monitoring suspicious activity that contributed in keeping everyone safe.
- Participated in regular team meetings and workshops, enhancing skills and sharing best practices for continued improvement in Lobby Ambassador performance.
- Established open lines of communication between lobby ambassadors and other departments within the hotel, encouraging teamwork towards shared goals.
- Monitored staff performance and provided feedback and guidance.
- Collaborated with front desk staff to streamline check-in procedures, resulting in reduced wait times and increased guest satisfaction.
- Developed rapport with frequent guests, offering personalized attention and fostering loyalty to the hotel brand.
- Supported event coordination within the lobby area, creating memorable experiences for guests attending special events.
- Trained new team members on best practices for guest relations, contributing to consistently high levels of customer service across the team.
- Acted as a point of contact between hotel guests and management to ensure any concerns or feedback were addressed in a timely manner.
- Assisted in resolving guest complaints and issues, ensuring satisfaction with their stay at the hotel.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
- Supported event planning efforts for conferences or special occasions held at the hotel premises.
- Developed and maintained positive relationships with guests for satisfaction.
Operations Executive -(Task Force)
Conrad Centennial Singapore
03.2023 - 12.2023
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced operational costs through the identification of inefficiencies and implementation of cost-saving measures.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
Rooms Operation Executive ( Exec. Lounge and F.O )
Regent Singapore
05.2019 - 07.2022
- Resolved customer problems and complaints.
- Corresponded with guest through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
Senior Guest Relation ( Manhattan Bar )
Regent Singapore
08.2016 - 03.2019
- Increased repeat business through exceptional customer service and attention to detail in all interactions.
- Improved guest satisfaction by implementing personalized service strategies and addressing individual needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Answered customers' questions, recommended items, and recorded order information.
Food and Beverage Supervisor (Dolcetto and TL)
The Regent Hotel Singapore
09.2012 - 07.2016
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Informed guests of appropriate products available to increase retail sales.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
- Initiated weekly staff meetings to discuss operational updates, share best practices, and address areas for improvement.
- Implemented staff training initiatives that improved service quality and increased team morale.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Senior Guest Relation ( Basilico Team Leader)
Regent Singapore, A Four Seasons Hotel
11.2011 - 08.2012
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
- Developed and executed detailed event timelines to coordinate the efforts of various team members, ensuring efficient completion of tasks.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
Guest Relation Officer ( Basilico Restaurant)
Regent Singapore, A Fourseason Hotel
10.2009 - 10.2011
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Maximized revenue through strategic table management, optimizing seating arrangements, and monitoring waitlists.
- Assisted with table management to ensure efficient seating of guests during peak hours.
- Assisted in training new servers, sharing best practices for efficient table management and guest relations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Collaborated with chefs and kitchen staff to ensure timely execution of high-quality dishes for each event.
- Enhanced customer satisfaction by developing and implementing creative menu plans tailored to client preferences.
- Worked closely with front-of-house staff to address any customer inquiries or concerns regarding meal preparation or dietary restrictions.
- Communicated with servers and chef to expedite food delivery.
- Coordinated with fellow employees to meet guests' needs to support restaurant operation.
Junior Food and Beverage Captain
Regent Singapore, A Fourseason Hotel
06.2007 - 09.2009
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
Bachelor of Science - Hotel And Restaurant Management
Pilar College
R.T Lim Zamboanga City Philippines03.2007
Skills
Communication
Adaptability
Problem- Solving
Customer Service
Hotel Knowledge
Guest Relation
Recognition
Product Knowledge
Timeline
Hotel Lobby Ambassador
Conrad Orchard Singapore
01.2024 - Current
Operations Executive -(Task Force)
Conrad Centennial Singapore
03.2023 - 12.2023
Rooms Operation Executive ( Exec. Lounge and F.O )
Regent Singapore
05.2019 - 07.2022
Senior Guest Relation ( Manhattan Bar )
Regent Singapore
08.2016 - 03.2019
Food and Beverage Supervisor (Dolcetto and TL)
The Regent Hotel Singapore
09.2012 - 07.2016
Senior Guest Relation ( Basilico Team Leader)
Regent Singapore, A Four Seasons Hotel
11.2011 - 08.2012
Guest Relation Officer ( Basilico Restaurant)
Regent Singapore, A Fourseason Hotel
10.2009 - 10.2011
Junior Food and Beverage Captain
Regent Singapore, A Fourseason Hotel
06.2007 - 09.2009
Bachelor of Science - Hotel And Restaurant Management
Pilar College
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