Arnold Brylle Bulanon
Singapore
Summary
- To obtain a position that would best fit my qualifications and further develop my skills and talents for continuous career improvement.
- Proven ability to lead and motivate service teams, ensuring high performance and efficiency.
- Strong dedication to meeting client needs and ensuring exceptional service delivery.
- Skilled in diagnosing equipment issues and implementing effective solutions promptly.
- Experience in managing service projects, from planning through to execution and follow-up.
- Ensuring adherence to industry regulations and safety standards.
- Developing training programs for service technicians to enhance skills and knowledge.
- Establishing and maintaining strong relationships with equipment suppliers and vendors.
- Effectively managing service department budgets and resources.
- Excellent interpersonal and communication skills to liaise with clients and team members effectively.
- Have a Valid Singapore Driver's License - Class 3
Overview
12
12
years of professional experience
Work History
Service Manager
Universal Steel Industries Pte Ltd
AMK Techlink, Singapore
03.2022 - Current
- Service Delivery Oversight: Ensure efficient and effective delivery of services.
- Customer Relationship Management: Handle inquiries, complaints, and feedback.
- Team Leadership: Manage and support service teams.
- Performance Monitoring: Track and analyze service metrics
- Process Improvement: Identify and implement efficiencies.
- Compliance and Quality Assurance: Ensure adherence to standards and policies
- Strategic Planning: Contribute to service strategy and goals
Process Associate - CDZ Israel
DHL Global Forwarding - Global Service Center
Philippines
06.2021 - 12.2021
- Service Delivery Oversight: Ensure efficient and effective delivery of services.
- Customer Relationship Management: Handle inquiries, complaints, and feedback.
- Team Leadership: Manage and support service teams.
- Performance Monitoring: Track and analyze service metrics
- Process Improvement: Identify and implement efficiencies.
- Compliance and Quality Assurance: Ensure adherence to standards and policies
- Strategic Planning: Contribute to service strategy and goals.
Field Service Engineer/Coordinator
Falcon Professional Kitchen LLC
Dubai, United Arab Emirates
08.2016 - 08.2020
- Taking calls and e-mails (Service request, Quotation and Customer Complaints).
- Creating and updating service records on system (SAP).
- Effectively manage time and resources to control costs, enhance efficiencies, and meet customer commitments.
- Complete Performance Checks on commercial foodservice equipment.
- Complete in-service training of customer's staff on proper usage and maintenance of equipment.
- Identify operating challenges that leads to kitchen equipment failure.
- Reporting to project engineer and service manager for job accomplishment, project status and progress.
Field Service Technician
Middleby Worldwide Philippines Inc.
Las Piñas, Philippines
03.2014 - 01.2016
- Attending Service Request on commercial clients (Machine inspection, programming and parts replacements).
- Site Inspection - checking site status, area measurement and machine access for delivery.
- Conducting preventive maintenance on equipment.
- Reporting to accounts and area supervisor for work accomplishments and pendings.
Quality Inspector - Painting & Metal Strength Dept.
Toyota Motors Philippines
Laguna Technopark, Philippines
04.2013 - 09.2013
- On the job training
Education
Graduate - Electronics Engineering Technology
Technological University of the Philippines
01.2013
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Critical thinking
- Employee training and development
- Office administration
- Service scheduling
- Work Planning and Prioritization
- Service documentation
- Technical troubleshooting
- Continuous improvement
Educational Attainment - College
Graduate of Electronics Engineering Technology, Technological University of the Philippines, 2013
Languages
English
Tagalog
Seminars Trainings Attended
- Turbochef & Nieco, 06/01/24
- Retigo Combi Oven, 11/01/23
- Amana Menumaster Oven, 02/01/23
- Unox Oven Training, 11/01/22
- Basic Knowledge on HVAC, 06/01/20
- Carpigiani Ice Cream Machine, 02/01/19
- Alto Sham Halo Heat, 11/01/18
- Rational Oven, 11/01/18
- Irinox Refrigerations, 10/01/18
- Astoria Coffee Machine, 10/01/18
- Middleby | Pitco Fryer, 05/01/18
- True Refrigeration, 05/01/18
- IFI Refrigeration, 05/01/18
- Scotsman Ice Machine, 04/01/18
- Rapid Toaster/Turbo Chef Oven, 08/01/14
- Ice O Matic Ice Machine, 07/01/14
Personal Information
- Age: 31
- Height: 5'5"
- Weight: 75kgs
- Place of Birth: Sucat, Muntinlupa, Metro Manila
- Date of Birth: 10/09/1993
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Service Manager
Universal Steel Industries Pte Ltd
03.2022 - Current
Process Associate - CDZ Israel
DHL Global Forwarding - Global Service Center
06.2021 - 12.2021
Field Service Engineer/Coordinator
Falcon Professional Kitchen LLC
08.2016 - 08.2020
Field Service Technician
Middleby Worldwide Philippines Inc.
03.2014 - 01.2016
Quality Inspector - Painting & Metal Strength Dept.
Toyota Motors Philippines
04.2013 - 09.2013
Graduate - Electronics Engineering Technology
Technological University of the Philippines