Summary
Overview
Work History
Education
Skills
Educational Attainment - College
Languages
Seminars Trainings Attended
Personal Information
Timeline
Generic
Arnold Brylle Bulanon

Arnold Brylle Bulanon

Singapore

Summary

  • To obtain a position that would best fit my qualifications and further develop my skills and talents for continuous career improvement.
  • Proven ability to lead and motivate service teams, ensuring high performance and efficiency.
  • Strong dedication to meeting client needs and ensuring exceptional service delivery.
  • Skilled in diagnosing equipment issues and implementing effective solutions promptly.
  • Experience in managing service projects, from planning through to execution and follow-up.
  • Ensuring adherence to industry regulations and safety standards.
  • Developing training programs for service technicians to enhance skills and knowledge.
  • Establishing and maintaining strong relationships with equipment suppliers and vendors.
  • Effectively managing service department budgets and resources.
  • Excellent interpersonal and communication skills to liaise with clients and team members effectively.
  • Have a Valid Singapore Driver's License - Class 3

Overview

12
12
years of professional experience

Work History

Service Manager

Universal Steel Industries Pte Ltd
03.2022 - Current
  • Service Delivery Oversight: Ensure efficient and effective delivery of services.
  • Customer Relationship Management: Handle inquiries, complaints, and feedback.
  • Team Leadership: Manage and support service teams.
  • Performance Monitoring: Track and analyze service metrics
  • Process Improvement: Identify and implement efficiencies.
  • Compliance and Quality Assurance: Ensure adherence to standards and policies
  • Strategic Planning: Contribute to service strategy and goals

Process Associate - CDZ Israel

DHL Global Forwarding - Global Service Center
06.2021 - 12.2021
  • Service Delivery Oversight: Ensure efficient and effective delivery of services.
  • Customer Relationship Management: Handle inquiries, complaints, and feedback.
  • Team Leadership: Manage and support service teams.
  • Performance Monitoring: Track and analyze service metrics
  • Process Improvement: Identify and implement efficiencies.
  • Compliance and Quality Assurance: Ensure adherence to standards and policies
  • Strategic Planning: Contribute to service strategy and goals.

Field Service Engineer/Coordinator

Falcon Professional Kitchen LLC
08.2016 - 08.2020
  • Taking calls and e-mails (Service request, Quotation and Customer Complaints).
  • Creating and updating service records on system (SAP).
  • Effectively manage time and resources to control costs, enhance efficiencies, and meet customer commitments.
  • Complete Performance Checks on commercial foodservice equipment.
  • Complete in-service training of customer's staff on proper usage and maintenance of equipment.
  • Identify operating challenges that leads to kitchen equipment failure.
  • Reporting to project engineer and service manager for job accomplishment, project status and progress.

Field Service Technician

Middleby Worldwide Philippines Inc.
03.2014 - 01.2016
  • Attending Service Request on commercial clients (Machine inspection, programming and parts replacements).
  • Site Inspection - checking site status, area measurement and machine access for delivery.
  • Conducting preventive maintenance on equipment.
  • Reporting to accounts and area supervisor for work accomplishments and pendings.

Quality Inspector - Painting & Metal Strength Dept.

Toyota Motors Philippines
04.2013 - 09.2013
  • On the job training

Education

Graduate - Electronics Engineering Technology

Technological University of the Philippines
01.2013

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Critical thinking
  • Employee training and development
  • Office administration
  • Service scheduling
  • Work Planning and Prioritization
  • Service documentation
  • Technical troubleshooting
  • Continuous improvement

Educational Attainment - College

Graduate of Electronics Engineering Technology, Technological University of the Philippines, 2013

Languages

English
Tagalog

Seminars Trainings Attended

  • Turbochef & Nieco, 06/01/24
  • Retigo Combi Oven, 11/01/23
  • Amana Menumaster Oven, 02/01/23
  • Unox Oven Training, 11/01/22
  • Basic Knowledge on HVAC, 06/01/20
  • Carpigiani Ice Cream Machine, 02/01/19
  • Alto Sham Halo Heat, 11/01/18
  • Rational Oven, 11/01/18
  • Irinox Refrigerations, 10/01/18
  • Astoria Coffee Machine, 10/01/18
  • Middleby | Pitco Fryer, 05/01/18
  • True Refrigeration, 05/01/18
  • IFI Refrigeration, 05/01/18
  • Scotsman Ice Machine, 04/01/18
  • Rapid Toaster/Turbo Chef Oven, 08/01/14
  • Ice O Matic Ice Machine, 07/01/14

Personal Information

  • Age: 31
  • Height: 5'5"
  • Weight: 75kgs
  • Place of Birth: Sucat, Muntinlupa, Metro Manila
  • Date of Birth: 10/09/1993
  • Gender: Male
  • Nationality: Filipino
  • Marital Status: Single
  • Religion: Roman Catholic

Timeline

Service Manager

Universal Steel Industries Pte Ltd
03.2022 - Current

Process Associate - CDZ Israel

DHL Global Forwarding - Global Service Center
06.2021 - 12.2021

Field Service Engineer/Coordinator

Falcon Professional Kitchen LLC
08.2016 - 08.2020

Field Service Technician

Middleby Worldwide Philippines Inc.
03.2014 - 01.2016

Quality Inspector - Painting & Metal Strength Dept.

Toyota Motors Philippines
04.2013 - 09.2013

Graduate - Electronics Engineering Technology

Technological University of the Philippines

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Arnold Brylle Bulanon