Armina Khatun
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Motivated Staff with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Waiter
Manbok Bukit Timah Pte.Ltd.
11.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Intern
Kings Indian Banana Leaf Pte Ltd
10.2020 - 04.2021
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
Bachelor of Arts - Tourism And Travel Management
Stanfort Academy London Metropolitan University
11 Kay Siang Road Level 1108.2023
Skills
- Dining area maintenance
- Menu Recommendations
- High-volume dining
- Guest Relations Management
- Food safety understanding
- Safe Food Handling
- Customer Service
- Order Management
- Order Accuracy
- Front-of-house display creation
- Menu Memorization
- Table setting knowledge
- Greeting guests
Travelling and cooking
I enjoy taking on new challenges, which includes cooking new dishes. I like to learn a lot from my experiences. Travel is my passion.
Languages
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Waiter
Manbok Bukit Timah Pte.Ltd.
11.2023 - Current
Intern
Kings Indian Banana Leaf Pte Ltd
10.2020 - 04.2021
Bachelor of Arts - Tourism And Travel Management
Stanfort Academy London Metropolitan University
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