Arlyn Maricar Acob
Customer Service Representative
Valenzuela City
Summary
Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Healthcare Customer Service Representative
Alorica
10.2021 - 01.2022
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Technical Support Representative
Concentrix
09.2022 - 03.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Healthcare Customer Service Representative
Optum Global Solution
08.2023 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Education
Barumbong Elementary School
Santo Tomas, Isabela 01.2011 - 01.2012
Northern Isabela Academy
Santo Tomas, Isabela 01.2017 - 01.2018
Magsaysay Memorial High School
Delfin Albano, Isabela 01.2019 - 01.2020
BBTLED - Business Education
Polytechnic University Of The Philippines
Quezon City, Metro Manila 05.2020 - 01.2024
Skills
Properly Manage Multiple task
Can fluently Speak English
Flexibility
Active listener
Positive Attitude
Decision Making
undefinedCertification
NCII Contact Center Services 144hours (December 2022 to January 2023)
HIGHLIGHT OF QUALIFICATION
- Dynamic, Competent, Dedicated and Hardworking Individual
- Exceptionally versatile and adoptibility
- Knowledgeable in various computer applications especially in Microsoft Office Application
- Has to zest for learning, high-stress tolerance, and willing to be trained
- Possesses good interpersonal and communication skills and manages multi-tasking effectively
- Self-motivated and quick learner
Timeline
Healthcare Customer Service Representative
Optum Global Solution
08.2023 - Current
Technical Support Representative
Concentrix
09.2022 - 03.2023
Healthcare Customer Service Representative
Alorica
10.2021 - 01.2022
BBTLED - Business Education
Polytechnic University Of The Philippines
05.2020 - 01.2024
Magsaysay Memorial High School
01.2019 - 01.2020
Northern Isabela Academy
01.2017 - 01.2018
Barumbong Elementary School
01.2011 - 01.2012
Similar Profiles
Martin Saul Avila RenovatoMartin Saul Avila Renovato
Virtual Card Processor at AloricaVirtual Card Processor at Alorica
ASYA TUCKASYA TUCK
Senior Customer Service Specialist at AloricaSenior Customer Service Specialist at Alorica
Carly WadeCarly Wade
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Tkeyah AndersonTkeyah Anderson
Customer Service Agent at AloricaCustomer Service Agent at Alorica
Edward Carlo CudalEdward Carlo Cudal
Resolution Desk Specialist at Coinbase PhilippinesResolution Desk Specialist at Coinbase Philippines