ARISSA WONG YUEN LENG
Singapore
Summary
To enhance my working capacities, skills and knowledge to serve my organization in the best possible way with sheer determination and commitment.
Overview
13
13
years of professional experience
Work History
People Operations Manager
Endowus
03.2022 - Current
- Facilitate the comprehensive onboarding and offboarding processes for employees across key regions, including Singapore, Malaysia, India, and Hong Kong, ensuring seamless integration and departure experiences.
- Oversee the administration and analysis of employee engagement surveys across the region to proactively address retention challenges and mitigate attrition rates.
- Support the development and implementation of policies and strategic initiatives related to employee benefits, including health insurance coverage, leave entitlements, and wellness programs.
- Collaborate with external vendors to optimize the automation of HR processes and ensure the accurate management and security of employee data.
- Execute thorough compliance checks and background verifications as part of the pre-employment screening process for new hires.
- Manage the end-to-end application process for various work authorizations, including visas, employment passes, and other regulatory work permits for international employees.
- Coordinate and manage corporate events, enhancing company culture and fostering employee engagement across different locations.
- Oversee procurement and supply chain logistics for operational needs in offices located in Singapore, Hong Kong, and India, ensuring the maintenance of an efficient work environment.
- Provide support in the preparation and submission of employee tax filings, ensuring compliance with the regulatory frameworks in Singapore and Hong Kong.
- Contribute to the design and delivery of training programs for people managers, and facilitate focus group discussions to gather insights on employee needs and expectations.
- Administer the annual performance appraisal process, aligning individual goals with organizational objectives to drive business performance across all units.
- Lead the payroll administration for employees in Singapore, Hong Kong, India, Malaysia, and Indonesia, ensuring accuracy, compliance, and timely disbursement of salaries.
Transplant Coordinator
NATIONAL HEART CENTRE SINGAPORE
07.2021 - 03.2022
- To assist with Tissue consent, donor assessment and recovery; Tissue distribution and Transplant Education, in particular the following:
- Assess suitability of referral for tissue donation
- Provide support to tissue recovery team through collection and interpretation of background information including medical histories and other relevant information on deceased persons
- Liaise and consult with relevant stakeholders to ensure that authorities and consents required by legislation are obtained in a timely manner
- Liaise with families regarding tissue donation for transplantation, research and teaching within agreed protocols
- Involved in transplant tissue bank education
- Manage and ensure that all legal documents and procedures are completed prior and during the retrieval
- Deliver thaw tissue allografts in operating theatre
Executive
KK WOMEN’S AND CHILDREN’S HOSPITAL
12.2015 - 07.2021
- To manage the entire feedback management process (including all incidental liaison, paperwork, and otherwise), and in particular the following:
- Handling strong emotions when attending to complainant on-site or online
- Facilitate, promote and advocate for effective communication to resolve conflict and concerns, often in emotional and distressing circumstances
- Adept at using Citrix (SCM), OAS, SAP for case management
- Possesses basic understanding of medical terminologies
- Review feedback (Medical, Medico-legal, Services, and Processes) received and route out to relevant persons for follow-up action
- Ensure timeliness of investigations and responses, liaise with staff and complainant to gather background information and undertake necessary coordination work to facilitate feedback management and response
- Assist in organizing Internal Medical Review / Serious Reportable Event Review and Family Conference
- Manage feedback contributor's expectations, including making contact to keep contributor updated on the case progress etc
- Additional Roles
- Decontamination (Decon) Team Member2019 – PRESENT
- Involve in Special Needs Project Workgroup2016 – PRESENT
- Patient Safety Lead2019 -2020
- Courses Attended
- KKH Quality Improvement Workshop2020
- Conflict De-escalation Workshop2019
- Root Cause Analysis Workshop2019
- Strategic Conflict Management For Professionals – Module1 &22018
Course Consultant
BMC INTERNATIONAL COLLEGE
09.2015 - 12.2015
- Facilitate administration and course enrolment
- Bilingual communication is required
Intern (Project Assistant)
PSA MARINE
05.2014 - 07.2014
- Assisted in Fleet Management System (FMS)
- Coordination with vendors for user testing of an E-Preventive Maintenance System (PMS) module
- Updating of engineering profiles and equipment data into PMS module for user testing
- Organized and conduct end-user training
- Displayed leadership and analytical skill, and patience while working with crews
Temporary Corporate Support Officer
EARLY CHILDHOOD DEVELOPMENT AGENCY
03.2013 - 08.2013
- Managing administrative process in the archiving and documenting of Letters of Notification (LON) for the registration and certification of child care teachers in Singapore
- In-charge of preparing and sending out LONs to child care teachers who are certified
- Displayed good interpersonal and communication skills
- Effective multi-tasking to ensure completion of work in a timely manner
Clinic Assistant
KANG ANN CLINIC
03.2012 - 08.2012
- Assisted in dispensing of medications
- Displayed greater customer sensitivity when dealing with unhappy patients
- Bilingual communication is required
Education
Bachelor of Electrical & Electronic Engineering - Power and Clean Energy
NANYANG TECHNOLOGICAL UNIVERSITY
08.2015
Diploma With Merit - Electrical Engineering
NGEE ANN POLYTECHNIC
04.2012
Overseas Immersion Programme - undefined
ZHEJIANG UNIVERSITY CITY COLLEGE
01.2012
Singapore Cambridge GCE Ordinary Level - undefined
WEST SPRING SECONDARY SCHOOL
12.2006
Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Fluent in written and spoken English Language
- Fluent in spoken Mandarin Language
- HR policies implementation
- Employee relations
- Payroll management
- Recruitment marketing
- Organizational development
- Employment law compliance
- Talent acquisition
- Benefits administration
- Employee engagement
- Human resources operations
References
Serene, Pok, Assistant Manager, Serene.Pok.SH@kkh.com.sg, (+65)81890506, KK Women’s and Children’s Hospital, 100 Bukit Timah Rd, Singapore, 229899
Awards
Class Representative (Ngee Ann Polytechnic)2011, Top in class, Director’s List (April Semester)2010, Director’s List (October Semester)2010, Third Most Outstanding Performance, Distinction in Co-Curriculum Activities (West Spring Secondary School)2008, Eagle Award2007
CO-CURRICULUM ACTIVITIES
Student Councilor2006 -2008 Committee of Harmony@Senja2008 Committee of 'Operation Homework' projects2008 In-Charge of Primary School Enrichment Programme2007 Singapore Youth Festival (Lance Corporal)2007
Timeline
People Operations Manager
Endowus
03.2022 - Current
Transplant Coordinator
NATIONAL HEART CENTRE SINGAPORE
07.2021 - 03.2022
Executive
KK WOMEN’S AND CHILDREN’S HOSPITAL
12.2015 - 07.2021
Course Consultant
BMC INTERNATIONAL COLLEGE
09.2015 - 12.2015
Intern (Project Assistant)
PSA MARINE
05.2014 - 07.2014
Temporary Corporate Support Officer
EARLY CHILDHOOD DEVELOPMENT AGENCY
03.2013 - 08.2013
Clinic Assistant
KANG ANN CLINIC
03.2012 - 08.2012
Overseas Immersion Programme - undefined
ZHEJIANG UNIVERSITY CITY COLLEGE
Singapore Cambridge GCE Ordinary Level - undefined
WEST SPRING SECONDARY SCHOOL
Bachelor of Electrical & Electronic Engineering - Power and Clean Energy
NANYANG TECHNOLOGICAL UNIVERSITY
Diploma With Merit - Electrical Engineering
NGEE ANN POLYTECHNIC
Similar Profiles
Sylvia NgSylvia Ng
Head of Legal, Compliance and Operational Risk, HK at Endowus HK LimitedHead of Legal, Compliance and Operational Risk, HK at Endowus HK Limited
David AlliDavid Alli
Data Validator at GreehillData Validator at Greehill
Ryan HoRyan Ho
Software Tester at NCS (National Computer Systems)Software Tester at NCS (National Computer Systems)