Hi, I’m
Ariffin Sulaiman
Manager, Partnerships And Visitor Experiences
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
years of professional experience
5
years of post-secondary education
Work History
TerraSG
MANAGER, PARTNERSHIPS & VISITOR EXPERIENCES
1 2022 - Current
Job overview
- Lead the team of Visitor Management Staff and ensure smooth operations at the Information Counter and the Sustainable Singapore Gallery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Manage the Marina Barrage Visitor Experiences, Programmes & Activities.
- Manage the gallery tours.
- Conduct monthly supervisions on all facilities within Marina Barrage.
- Handle general email enquiries pertaining to visitors' information and activities.
- Coordinate and plan events-related works.
- Plan, develop and deliver key learning to the team for the Sustainable Singapore Gallery.
- Analyze and implement various job requirements needed.
- Facilitation of different learning experiences to the team in Marina Barrage.
- Scheduling of manpower and reporting of attendance and timesheet to management.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
SATS PTE LTD
Training Officer
01.2018 - 01.2021
Job overview
- Provided new employees with information and training
- Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles with comprehensive orientation sessions.
- Created training manuals and standard operating procedures on operation
- Analyze and interpret data on training needs
- Facilitated innovative learning experiences and hands-on learning
- Maintained organized files and documentation of each employee's progress
- Modified lessons to meet the needs of all employees
- Developed and implemented a well-rounded and age-appropriate curriculum
- Planned group work to encourage team-building skills
- Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Evaluated employee progress and provided constructive feedback, promoting continuous learning and improvement.
- Developed and implemented effective lesson plans to cover necessary material.
- Delivered high-quality presentations on various topics, using compelling visuals to enhance understanding and engagement among employees.
- Boosted team morale and collaboration through effective communication strategies and team-building exercises during training sessions.
- Design and facilitate in blended learning using platforms such as Zoom and Microsoft Teams.
- Supported career advancement for employees through personalized coaching and mentoring sessions.
- Identified training needs and planned classes accordingly.
Resort Worlds Sentosa PTE LTD
LEAD, TECZO
01.2015 - 01.2018
Job overview
- Uphold the highest service standards while dealing with a variety of Guests from around the world on a VIP tour in the park
- Plan and execute VIP tours for Guests of Universal Studios Singapore (USS) and Adventure Cove Waterparks
- Provide history and information to Guests about the park as well as the resort including specifics related to attractions, facades, and other Universal Studios driven show items
- Work with other Business Units to ensure seamless transitions during the tour including: Reservations for show and/or restaurants, VIP access to attractions during the tour, and other tasks as assigned
- Execute the role of a Game Master in Scavenger Hunts by conducting briefings to large group of Guests
- Attend to all guest situations and ensure appropriate resolution of the matter in the Park
- Attend to escalated guest concerns and addressing them in a friendly and approachable disposition
- Aids and work direction to team members, ensuring compliance to departmental standards including grooming standards
- Perform various administrative duties and shift paperwork/reports, and to work closely with Duty Managers and management team on monitoring workflow processes.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
Education
Loyang Secondary School
SECONDARY SCHOOL
01.1995 - 04.2000
Institute of Adult Learning
ACLP
01.2021
FirstCom Academy
WSQ BUSINESS PRESENTATION DELIVERY
01.2023
FirstCom Academy
WSQ SALES STRATEGY
01.2023
FirstCom Academy
WSQ PEOPLE DEVELOPMENT
01.2023
Skills
Design Thinking
Curriculum Planning
MS Office
Positive Attitude
Excellent Communication
Professional Development
Strong Communication
Team Leadership
Operations Management
Performance Management
Staff Management
Staff Training and Development
Websites
Awards
STAR award winner, 2017
Timeline
FirstCom Academy
WSQ BUSINESS PRESENTATION DELIVERY
01.2023
FirstCom Academy
WSQ SALES STRATEGY
01.2023
FirstCom Academy
WSQ PEOPLE DEVELOPMENT
01.2023
Institute of Adult Learning
ACLP
01.2021
Training Officer
SATS PTE LTD
01.2018 - 01.2021
LEAD, TECZO
Resort Worlds Sentosa PTE LTD
01.2015 - 01.2018
Loyang Secondary School
SECONDARY SCHOOL
01.1995 - 04.2000
MANAGER, PARTNERSHIPS & VISITOR EXPERIENCES
TerraSG
1 2022 - Current