ARIES R. LICUANAN
Restaurant Specialist
Summary
Aries Licuanan Waiter/Room Attendant/Cashier/Barista/Kitchen Worker Meticulous Waiter with 5 years of experience. Expert in dining and handling large orders while maintaining fantastic customer service skills. Great memory for menus and inventories with dedication to top-of-the-line dining experiences. Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, smooth pick-ups and supply restocking. Keeping customers satisfied and sales high with exceptional service. Lost and found procedures Inventory and supply Housekeeping Cleaning bathrooms Building maintenance Sorting and washing laundry Guest relations Hospitality industry Quality control guidelines Email account set up Technical Support Programming Desktop and laptop installations Hardware and software installation Virus and malware prevention Work station cleaning Temperature Control Safe food handling expert in troubleshooting I'm expert in trouble shooting and problem solving.
Overview
11
11
years of professional experience
5
5
Certificates
Work History
Cashier
IKEA
Jeddah
03.2018 - 04.2023
- Helped customers complete purchases, locate items and join reward programs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Worked flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs
- Greeted customers entering store and responded promptly to customer needs
- Tallied cash drawer at beginning and end of each work shift
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Processed customer refunds and exchanges according to established guidelines
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Stocked, tagged and displayed merchandise as required
- Restocked and organized merchandise in front lanes
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reviewed new promotions and monitored price changes
- Mentored new team members on sales software system operation
- Created price tags and merchandise signs
- Checked personal identifications during alcohol and tobacco sales.
Bistro Attendant
IKEA
Jeddah
03.2018 - 04.2023
- Assisted customers with information regarding menu offerings and nutrition information
- Managed multiple tasks in high-volume environment
- Delivered food to guest tables with timeliness and efficiency
- Cleaned and maintained dining area and condiment stations
- Processed customer orders and accurately entered into system
- Maintained clean and organized appearance for restaurant areas to attract and retain customers
- Addressed guest complaints and resolved issues to promote satisfaction
- Adhered to all safety and sanitation standards while preparing and delivering food
- Processed sales transactions using POS system
- Reconciled cash drawer and corrected any errors
- Provided information regarding promotions and menu items
- Demonstrated knowledge and applied proper food handling standards
- Delivered items to guest tables and addressed and requests
- Relayed information about menu selections and featured products
- Provided attentive service and proactively assessed guest needs
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Assisted wait staff with timely food delivery and guest requests
- Monitored dining room inventory and replenished as necessary
- Offered product samples, answered questions and helped customers find items.
Kitchen Worker
IKEA
Jeddah
03.2018 - 04.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Made food according to standard recipes with requested changes for customer satisfaction
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Sanitized dining ware and kitchen equipment according to health code standards
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Waiter
IKEA
Jeddah
03.2018 - 04.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Kept server areas clean and stocked to increase efficiency while working tables
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Informed customers about daily and seasonal specials
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Used cash registers and credit card machines to cash out customers
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Stayed up-to-date on menu changes to help customers make food choices
- Inspected dishes and utensils for cleanliness
- Bussed and reset tables to keep dining room and work areas clean
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Computer Technician
04.2016 - 02.2017
- Comtech, Angeles pampanga
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
- Patiently walked individuals through basic troubleshooting tasks
- Performed troubleshooting to correct computer hardware and software malfunctions
- Imaged and prepared new computers for integration into company networks and systems
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
- Recommended new and replacement hardware and software purchases
- Used diagnostic tools to identify hardware failures and replace non- functional components
- Linked computers to network and peripheral equipment
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software
- Recovered critical information from data back ups to restore functionality
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Set up and maintained user accounts and client access
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents
- Implemented internal quality standards to secure electronic records integrity
- Served as backup for staff members, responding to system failure and maintenance emergencies.
Room Attendant
Hotel Stotsenberg
Angeles
01.2012 - 03.2016
- Pampanga
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators
- Disposed of trash and recyclables each day to avoid waste buildup
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Responded to guest requests for assistance, toiletries and personal care items
- Maintained inventory of items that were placed in each guest room
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Replenished guest room water glasses, toiletries and paper products
- Restocked room supplies such as facial tissues for personal touch with every job
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request
- Responded to requests from patrons for linens and toiletries
- Maintained linen cart so that it was neat and organized
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques
- Kept building entryway glass clean and polished for professional presentation
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
- Changed bed linens and collected soiled linens for cleaning
- Performed spot-cleaning on furniture stains
- Collected trash and moved garbage cans from kitchen areas to pick- up stations
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Returned emptied garbage receptacles to proper locations
- Picked up trash from parking lot and garden areas to keep those areas free of debris
- Rotated linens in storerooms and replenished when supplies ran low.
Education
High School Diploma - undefined
Alternative Learning System ALS
02.2010 - 11 2011
Accomplishments
- 5'7
- WEIGHT : 65kg
- RELIGION : Catholic
- Skills
- Guest relations management
- Order accuracy
- Dining area maintenance
- Menu presentation
- Compliance standards
- Accurate money handling
- Guest seating arrangements
- High-volume dining
- Food spoilage prevention
- Materials storage
- Angeles Pampanga,
- Philippines 2009
Certification
AGE: 31
Timeline
Cashier
IKEA
03.2018 - 04.2023
Bistro Attendant
IKEA
03.2018 - 04.2023
Kitchen Worker
IKEA
03.2018 - 04.2023
Waiter
IKEA
03.2018 - 04.2023
Computer Technician
04.2016 - 02.2017
Room Attendant
Hotel Stotsenberg
01.2012 - 03.2016
High School Diploma - undefined
Alternative Learning System ALS
02.2010 - 11 2011
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