Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
BusinessAnalyst
Arica Ang Jia Yi

Arica Ang Jia Yi

Summary

A self-motivated and energetic team player with a strong desire to learn and effectively communicate. Expertise in implementing customer feedback systems to enhance service quality, strengthen customer relationships, and deliver exceptional experiences. Skilled in leading various types of games and creating diverse scenarios and stories to enrich the gameplay. Enthusiastic about engaging players and providing unforgettable experiences. Seeking a full-time role that offers professional challenges while leveraging interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience

Work History

GameMaster

LOST SG
06.2021 - 08.2024
  • Kept game and party rooms clean and neat for next guests.
  • Communicated clearly and on-time to share clues and direct game actions.
  • Watched guests closely to maintain current understanding of gameplay.
  • Facilitated escape room games, explained rules, and provided hints.
  • Managed puzzle functionality and ensured smooth operation.
  • Delivered exceptional customer service and handled feedback.
  • Maintained and inspected rooms for optimal condition.
  • Ensured safety protocols were followed.

Retailer

ExcelPrint Photocopy & Printing Bukit Timah
09.2021 - 12.2021
  • 3 months of working as an intern in ExcelPrint Photocopy & Printing Bukit Timah was a different experience whereby I get to work in an IT industry and work with full part-timers
  • As it boosted my confidence in talking to customers and assisting them
  • Not only face to face with walk-in customers, I was able to pick up calls and recommend customers better options to their liking

Waitress

JustAcia
10.2017 - 06.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Retailer

Bizgram Asia Pte Ltd
03.2018 - 06.2018
  • Assisted customers with electronics purchases both in-store and online, providing product information and recommendations.
  • Processed transactions, handled returns, and managed inventory.
  • Supported online sales operations, including order fulfillment and customer service.
  • Maintained the store's appearance and ensured shelves were stocked and organized.
  • Collaborated with team members to achieve sales targets and enhance customer satisfaction.

Education

Higher Nitec - IT Application & Development

ITE College Central
04.2022

Nitec - Infocomm Technology

ITE College Central
12.2019

GCE N Level Examination -

Woodgrove Secondary School
12.2017

Skills

  • Fast Learner
  • Computer Skills
  • Communication Skills
  • Good team player
  • Leadership
  • Basic repair skills
  • Game preparation
  • Friendly and Patient
  • Customer Service
  • Upselling strategies
  • Goal-oriented mindset
  • Store operations

Languages

English
Mandarin

Personal Information

  • Date of Birth: 07/04/01
  • Nationality: Singaporean
  • Driving License: 3A driving license

Timeline

Retailer

ExcelPrint Photocopy & Printing Bukit Timah
09.2021 - 12.2021

GameMaster

LOST SG
06.2021 - 08.2024

Retailer

Bizgram Asia Pte Ltd
03.2018 - 06.2018

Waitress

JustAcia
10.2017 - 06.2021

Higher Nitec - IT Application & Development

ITE College Central

Nitec - Infocomm Technology

ITE College Central

GCE N Level Examination -

Woodgrove Secondary School

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Arica Ang Jia Yi