Computing
Arfa Aniq Ibrahim
IT Technician
Summary
Methodical Sorter with 2 years of experience loading all type products, unloading cargo and properly tagging pallets. Diligent and responsible individual proficient in lift truck, pallet jack and forklift operations. Comfortable lifting any weight and working on feet for long periods of time.
Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations.
Overview
4
4
years of professional experience
28
28
years of post-secondary education
2
2
Languages
Work History
Part-Time Theatre Executive
Cathay Cineplexes
01.2025 - Current
- Established long-term client relationships through consistent delivery of high-quality counter services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Located bottlenecks to streamline existing processes.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
IT Technician
GlobalStack LLP
12.2024 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and conference camera.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Sorter
SingPost Centre
11.2024 - 01.2025
- Adapted quickly to changes in workload demands or priorities, demonstrating flexibility in meeting shifting objectives while maintaining high-quality outcomes.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Recorded and tracked items sorted to confirm accuracy.
- Inspected items for damage or defects before sorting as part of quality control process.
- Utilized sorting systems to sort items fast and accurately.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
Retailer
TrendyBytez LLP Singapore
04.2022 - 06.2023
- Developed strong relationships with vendors, negotiating favorable terms and pricing for merchandise.
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Banquet Server
Nabeel Banquet Services
01.2021 - 12.2022
- Handled food and beverage orders for up to 250 guests, delivering prompt and friendly service.
- Provided friendly, courteous service to create memorable moments for guests.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Education
Degree in Information Technology - Information Technology
Kaplan
04.2001 - 12.2028
Skills
- Customer relations
- Team player
- Team leadership
- Administrative skills
- Clear communication
- Guest relations
- Executive support
- Customer retention
Interests
Football
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Languages
English fluent
Malay fluent
Football
I have led teams to success both locally and internationally, serving as football team captain for two consecutive years during my secondary school. Currently, I lead my team in Singapore’s youth leagues, where I guide the momentum of play and provide ongoing feedback to teammates who look to me for leadership.
Timeline
Part-Time Theatre Executive
Cathay Cineplexes
01.2025 - Current
IT Technician
GlobalStack LLP
12.2024 - Current
Sorter
SingPost Centre
11.2024 - 01.2025
Retailer
TrendyBytez LLP Singapore
04.2022 - 06.2023
Banquet Server
Nabeel Banquet Services
01.2021 - 12.2022
Degree in Information Technology - Information Technology
Kaplan
04.2001 - 12.2028
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