A.Regina Judee Amutha
Tech Refresh Manager
Summary
I am a skilled worker with 16 years of experience in banking as a Senior sales and development Executive with extensive background and knowledge in sales and customer service. and 3 years in helpdesk and Desktop role. I am seeking a full-time supervisory position. I want to support the team with extensive knowledge in operation managements and strategic planning. Motivated by self-actualization and transcendence, my objective is to further develop my experience as a service manager and guide the team with emotional intelligence, specific goal setting and focus on staff skills development. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Desktop Team lead / Tech refresh Manager
PCCW Solutions Pte Ltd(assigned to Ministry of Home Affairs, Central Narcotics Bureau)
3 2022 - Current
- Managed Queue Management in ITSM
- IT administration such as management and review of user accounts, VPN, GoMax, Email subscription services
- IT asset management for network, servers, data center, EUCD ( maintaining records and movement of assets)
- Training of new engineers & Tech Refresh engineers
- Assisting end user through software installation
- Issuance/Retrieval of computing device and peripherals
- Assisting end user with simple step by step instruction
- Conduct remote troubleshooting
- Maintain knowledge repository of record of technical issues and solutions
- Ensure vulnerabilities are fixed and highlighted by Govtech through GITSIR report
- Monitor, review and analyze incident management
- Plan and oversee hardware /software maintenance contract
- Developed internal process, SOP for IT support
- Crafted training program with external client for staff development.
Sales Executive
UOB Bank
02.2019 - 01.2021
- Assisted bank customers on Debt consolidation plan applications
- To identify and explain to customers about MAS regulations and advise customer on the suitable options available for customers exceeding the MAS GUIDLINES
- Assisted clients to retrieve their CBS report and other required documents
- Appointments are by face to face, email or courier
- Explanation of consolidated statements to customers and advise the most appropriate decisions
- Referral to CCS if customers do not qualify
- Assist customers on other enquiries like change of particulars and new to bank applications
- Assisting with customers on consolidation of unsecured lending across all banks
- Other enquiries about account suspensions, payment related issues and escalation of complaints
- Assigned to settle dispute about interest payments, change of due date, Giro payments/ applications, complaints over applications, rates/ colleagues and other DCP related enquiries
- Assisted my manager on training new staffs and assigning of applications.
Business Development Manager
DBS Bank
08.2017 - 08.2018
- Successfully implemented marketing plans to maximize business performance and increase sales
- Leads will be assigned to make outbound calls to existing customers to promote loan services
- Advice customer on loan amount, tenor, processing fees, interest charges and repayments
- Assisting with customers on consolidation of unsecured lending across all banks.
Business Development Executive
ANZ Bank
08.2014 - 08.2017
- Managed a suite of financial products (e.g., Personal Loans, Balance Transfers, Credit cards, Savings accounts) and recommended based on clients' needs
- Performed due diligence and KYCs for client on-boarding, as well as compliance and strict adherence to company policies and guidelines
- Able to confidently and comfortably communicate effectively with all levels of C-suite, internal and external stakeholders.
Senior Sales Executive
OCBC Bank
05.2013 - 05.2014
- Proactive calls to existing and new to bank customers
- Advice customer on loan amount, tenor, processing fees, interest charges and repayments
- Follow up with customers upon receiving of documents and submit application
- Exceeded sales targets by achieving more than 130%.
Acquisition Executive
DBS Bank
05.2010 - 05.2013
- Make outbound calls to existing customer to promote banking services such as cash-line, credit cards & term loans
- Top Sales Agent attaining 180% above target, received awards and certificate
- Assisted in answering customer’s queries and needs in timely and service-oriented manner
- Handled escalated cases and received many compliments for the excellent service provided.
Education
Diploma in Business Management -
Singapore Polytechnic
General Certificate of Education – ‘Ordinary’ Level - undefined
Yusof Ishak Secondary School
Skills
Excellent inter-personal skills, positive working attitude, ability to work well under stress
undefinedAccomplishments
- Developed and Maintained Excellent Customer Relationships
- Exceeded Monthly Sales Target by more than 150%
- Ability to work in a highly collaborative environment and consult effectively with employees at all levels.
- Project manager for current Tech refresh project.
- Excelled in a fast paced, dynamic environment.
- Communication Skills
- Well versed in Salesforce, MS office, PowerPoint
- Proficient in Java
- Python
Additional Information
I would like to assure that if chosen to work under the flag of your esteemed organization. I will perform to my best with pride and dignity. I am hardworking and am always eager to learn. I aim to strive to perform my duties to the very best of my ability. I can make a good team leader and will always respect my team members and open to suggestions. I take my work seriously and perform with sincerity and honesty. I hereby certify that all the information that I have provided is true and correct to the best of my knowledge. Thank you for the opportunity.
Personal Information
- Citizenship: Singaporean
- Date of Birth: 06/26/1983
Availability
immediate
References
All other experiences and references are available upon request.
Timeline
Sales Executive
UOB Bank
02.2019 - 01.2021
Business Development Manager
DBS Bank
08.2017 - 08.2018
Business Development Executive
ANZ Bank
08.2014 - 08.2017
Senior Sales Executive
OCBC Bank
05.2013 - 05.2014
Acquisition Executive
DBS Bank
05.2010 - 05.2013
Desktop Team lead / Tech refresh Manager
PCCW Solutions Pte Ltd(assigned to Ministry of Home Affairs, Central Narcotics Bureau)
3 2022 - Current
Diploma in Business Management -
Singapore Polytechnic
General Certificate of Education – ‘Ordinary’ Level - undefined
Yusof Ishak Secondary School
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