A.Regina Judee Amutha
Tech Refresh Manager
Summary
I am a skilled worker with 16 years of experience in banking as a Senior sales and development Executive with extensive background and knowledge in sales and customer service. and 3 years in helpdesk and Desktop role. I am seeking a full-time supervisory position. I want to support the team with extensive knowledge in operation managements and strategic planning. Motivated by self-actualization and transcendence, my objective is to further develop my experience as a service manager and guide the team with emotional intelligence, specific goal setting and focus on staff skills development. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Desktop Team lead / Tech refresh Manager
PCCW Solutions Pte Ltd(assigned to Ministry of Home Affairs, Central Narcotics Bureau)
3 2022 - Current
- Managed Queue Management in ITSM
- IT administration such as management and review of user accounts, VPN, GoMax, Email subscription services
- IT asset management for network, servers, data center, EUCD ( maintaining records and movement of assets)
- Training of new engineers & Tech Refresh engineers
- Assisting end user through software installation
- Issuance/Retrieval of computing device and peripherals
- Assisting end user with simple step by step instruction
- Conduct remote troubleshooting
- Maintain knowledge repository of record of technical issues and solutions
- Ensure vulnerabilities are fixed and highlighted by Govtech through GITSIR report
- Monitor, review and analyze incident management
- Plan and oversee hardware /software maintenance contract
- Developed internal process, SOP for IT support
- Crafted training program with external client for staff development.
Sales Executive
UOB Bank
02.2019 - 01.2021
- Assisted bank customers on Debt consolidation plan applications
- To identify and explain to customers about MAS regulations and advise customer on the suitable options available for customers exceeding the MAS GUIDLINES
- Assisted clients to retrieve their CBS report and other required documents
- Appointments are by face to face, email or courier
- Explanation of consolidated statements to customers and advise the most appropriate decisions
- Referral to CCS if customers do not qualify
- Assist customers on other enquiries like change of particulars and new to bank applications
- Assisting with customers on consolidation of unsecured lending across all banks
- Other enquiries about account suspensions, payment related issues and escalation of complaints
- Assigned to settle dispute about interest payments, change of due date, Giro payments/ applications, complaints over applications, rates/ colleagues and other DCP related enquiries
- Assisted my manager on training new staffs and assigning of applications.
Business Development Manager
DBS Bank
08.2017 - 08.2018
- Successfully implemented marketing plans to maximize business performance and increase sales
- Leads will be assigned to make outbound calls to existing customers to promote loan services
- Advice customer on loan amount, tenor, processing fees, interest charges and repayments
- Assisting with customers on consolidation of unsecured lending across all banks.
Business Development Executive
ANZ Bank
08.2014 - 08.2017
- Managed a suite of financial products (e.g., Personal Loans, Balance Transfers, Credit cards, Savings accounts) and recommended based on clients' needs
- Performed due diligence and KYCs for client on-boarding, as well as compliance and strict adherence to company policies and guidelines
- Able to confidently and comfortably communicate effectively with all levels of C-suite, internal and external stakeholders.
Senior Sales Executive
OCBC Bank
05.2013 - 05.2014
- Proactive calls to existing and new to bank customers
- Advice customer on loan amount, tenor, processing fees, interest charges and repayments
- Follow up with customers upon receiving of documents and submit application
- Exceeded sales targets by achieving more than 130%.
Acquisition Executive
DBS Bank
05.2010 - 05.2013
- Make outbound calls to existing customer to promote banking services such as cash-line, credit cards & term loans
- Top Sales Agent attaining 180% above target, received awards and certificate
- Assisted in answering customer’s queries and needs in timely and service-oriented manner
- Handled escalated cases and received many compliments for the excellent service provided.
Education
Diploma in Business Management -
Singapore Polytechnic
General Certificate of Education – ‘Ordinary’ Level - undefined
Yusof Ishak Secondary School
Skills
Excellent inter-personal skills, positive working attitude, ability to work well under stress
Bilingual: English, Tamil & Malay
Conversational Mandarin (2019)
Sign language communication
Salesforce
MS Office
PowerPoint
Java
Python
Quick Learner
Client Servicing
Due Diligence and Compliance
Reliability
Project restructuring
Adaptability
Work Planning and Prioritization
Multitasking Abilities
Time management abilities
Complex Problem-Solving
Service Level Agreements
Accomplishments
- Developed and Maintained Excellent Customer Relationships
- Exceeded Monthly Sales Target by more than 150%
- Ability to work in a highly collaborative environment and consult effectively with employees at all levels.
- Project manager for current Tech refresh project.
- Excelled in a fast paced, dynamic environment.
- Communication Skills
- Well versed in Salesforce, MS office, PowerPoint
- Proficient in Java
- Python
Additional Information
I would like to assure that if chosen to work under the flag of your esteemed organization. I will perform to my best with pride and dignity. I am hardworking and am always eager to learn. I aim to strive to perform my duties to the very best of my ability. I can make a good team leader and will always respect my team members and open to suggestions. I take my work seriously and perform with sincerity and honesty. I hereby certify that all the information that I have provided is true and correct to the best of my knowledge. Thank you for the opportunity.
Personal Information
- Citizenship: Singaporean
- Date of Birth: 06/26/1983
Availability
immediate
References
All other experiences and references are available upon request.
Timeline
Sales Executive
UOB Bank
02.2019 - 01.2021
Business Development Manager
DBS Bank
08.2017 - 08.2018
Business Development Executive
ANZ Bank
08.2014 - 08.2017
Senior Sales Executive
OCBC Bank
05.2013 - 05.2014
Acquisition Executive
DBS Bank
05.2010 - 05.2013
Desktop Team lead / Tech refresh Manager
PCCW Solutions Pte Ltd(assigned to Ministry of Home Affairs, Central Narcotics Bureau)
3 2022 - Current
Diploma in Business Management -
Singapore Polytechnic
General Certificate of Education – ‘Ordinary’ Level - undefined
Yusof Ishak Secondary School