Skilled IT System Engineer with 4+ years of experience providing first-line technical support in enterprise environments. Proficient in troubleshooting Linux and Wintel Familiar with PRTG, NetSpot, Docker, Prometheus, VMware, Hyper-V, Active Directory, and Veeam backup testing. Skilled in troubleshooting hardware, software, and network issues. Proficient in working with Cisco, Allied Telesis, and Dell switches and routers. Skilled in diagnosing network issues, managing wireless access points, and implementing robust solutions to ensure optimal performance and uptime. Proven expertise in deploying and maintaining both hardware and software systems, conducting wireless site surveys with heatmaps operations in data centers and air-gapped environments. utilizing monitoring tools like PRTG for proactive network health management. Adept at collaborating with cross-functional teams, ensuring network security in incident management and cross-team collaboration in 24x7 support operations.