Skilled UNIX/Linux IT System Engineer with 4+ years of experience providing first-line technical support in enterprise environments. Proficient in troubleshooting Linux (RHEL, CentOS, Ubuntu) and UNIX (AIX, Solaris) systems, performing log analysis, health checks, and scripting for automation. Familiar with Docker, Apache HTTP Server, Prometheus, VMware, Hyper-V, Active Directory, and Veeam backup testing. Skilled in troubleshooting hardware, software, and network issues, as well as managing support tickets and coordinating with cross-functional IT teams. Strong in incident management and cross-team collaboration in 24x7 support operations.