Aravinda Kumar N

• Maintain Windows Server and Linux-based systems, ensuring smooth operation.
• Troubleshoot VMware and Hyper-V environments for virtualization needs.
• Configure firewalls, VPNs, and security solutions to protect infrastructure.
• Perform patching and system hardening to enhance security.
• Support routers, switches, and IT infrastructure services.
• Diagnose and resolve server, network, and security issues.
• Managed use of various types of databases and configured, installed and upgraded new ones.
• Designed and implemented system security and data assurance.

• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Provide leadership and line management to the team, coordinating their workloads, monitoring any issues, Provide technical support and troubleshooting
• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
• Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
• Conduct system testing and ensure quality of the products
• Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.

Vulnerability Assessment and Penetration Testing (VAPT) · Security Testing · Vulnerability · Security Systems · Penetration Testing · Vulnerability Assessment · Cyber Threat Hunting (CTH) · Organization Skills · Network Administration · Research Skills · Information Technology · Malware Analysis · Cyber Threat Intelligence (CTI) · Requirements Gathering

• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Troubleshot complex multi-vendor network service provider issues.
• Integrated fixed wireless connectivity into facilities requiring high-speed networks.
• Enhanced security by implementing firewalls, VPNs, and access control systems.
• Implemented WAN and LAN designs in multi-datacenter configurations.
• Maintained company servers, computers, printers, cables and other equipment.
• Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
• Analyzed, identified and resolved complex network hardware and problems.

• Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
• Walked individuals through basic troubleshooting tasks.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Optimized PC performance through regular updates, patches, and system upgrades.
• Documented support interactions for future reference.
• Reduced hardware expenses by effectively managing inventory and identifying opportunities for upgrades.