Aras Ganesan

• Main point of contact for ICT Department.
• Prepare budget for ICT Department.
• Global Administrator for Office 365 & G-Suite applications.
• MDM management using Apple School Manager and Microsoft Intune.
• Manage Faculty website.
• Manage Ruckus Wireless Access points.
• Manage various applications used by Faculty e.g. database & reports.
• Create and Manage Student Information System.
• Setup and maintain Fortinet Firewall for Faculty.
• Manage access management for Faculty.
• Maintain PABX Server and IP phones.
• Manage network updates, upgrade and integration.
• Manage security systems Face ID scanner, CCTV cameras, School Alarm system and Access Control application.
• Manage Canon printer systems
• Handle AV setup for internal/external events.
• Configured Windows & MacOS hardware, devices, and software to set up work stations for employees.
• Asset Disposal.
• Monitor tickets in Service Now software and prioritize. Troubleshoot within service level agreement.
• Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
• Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.

- Level 1-2 support for 500 users

- Working Knowledge of IT Hardware and Software

- Ability to learn and master employer-specific software.

- Ability to address and solve complex application issues and

- Worked with the development team to assess issues and test for solutions.

- Integrated application software and hardware configuration changes.

- Supported company users with troubleshooting assistance.

- Prepare budget and oversee vendor contractors for IT Inventory

- Maintains client confidence and protects operations by keeping information confidential

- Modify configurations, utilities, software default settings, etc. for the local workstation.