ARAFAH FAAZI

• Warmly greeted passengers upon arrival, offering clear directions to ensure smooth navigation through the airport terminal.
• Communicated vital travel information to clients, including schedules, transportation connections, and essential medical and visa requirements.
• Collaborated closely with airline personnel to effectively accommodate passengers with special needs, enhancing their travel experience.
• Applied strong problem-solving skills to efficiently resolve complex customer issues, maintaining high standards of accuracy and satisfaction.
• Delivered exceptional customer service by addressing inquiries, resolving conflicts, and fostering a positive environment for passengers and staff.
• Proactively pursued professional development to stay current with industry trends and continuously enhance service quality.

Sales

• • Mastered an extensive knowledge base of product lines, pricing structures, and cutting-edge sales strategies, driving exceptional client interactions and outcomes.
• • Demonstrated adept problem-solving abilities to accurately diagnose customer needs and deliver bespoke solutions, enhancing client satisfaction and loyalty.
• • Expertly managed and rectified customer grievances related to stock discrepancies and pricing anomalies, upholding the highest standards of customer service.
• • Administered the preparation of sales slips and contracts, efficiently managing special orders and processing transactions through advanced point-of-sale systems.
• • Mastered sophisticated point-of-sale technology, including cash register operations and credit card transactions, ensuring flawless execution of financial transactions.

Stock Control

• Supervised and optimized inventory accuracy through meticulous oversight of cycle counts, stock transfers, and physical inventories, ensuring superior on-hand balances.

• Preserved immaculate records of inventory supply levels, orders, and deliveries, supporting seamless stock management and operational excellence.

• Cultivated robust relationships with suppliers to ensure the timely and accurate delivery of goods, aligning with procurement protocols and operational requirements.

• Conducted rigorous daily inventory analysis to detect and address discrepancies between projected and actual stock levels, ensuring data integrity.

• Investigated and resolved discrepancies between physical counts and system data with precision, fortifying inventory accuracy and reliability.

• Crafted detailed inventory reports for quality control and data reconciliation, providing actionable insights to optimize inventory practices.

• Conducted comprehensive training sessions for staff on advanced inventory management techniques, cycle counting procedures, and barcode scanning technology, improving team proficiency.

• Provided critical support during internal audits by presenting meticulously prepared documentation related to inventory transactions, ensuring adherence to compliance standards.

• Proficient in leveraging Navision and Dynamics 365 Business Central to drive strategic sales and optimize inventory management