APRIL JEAN BENARO
Summary
Customer-focused and highly adaptable professional with hands-on experience in front desk operations and guest relations at The Snooze Hotel. Adept at providing exceptional customer service, managing front desk tasks. Known for quick learning, excellent problem-solving abilities, and consistently achieving goals in fast-paced, customer-centric environments. Strong communicator with a commitment to maintaining the highest standards of professionalism and delivering outstanding guest experiences.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
The Snooze Hotel @Bugis - Snooze Inn Pte Ltd
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Assisting with sales targets through platforms like DayUse and Flow.
Airport Customer Service Agent
Mactan Cebu International Airport
04.2023 - 12.2023
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
Customer Relation Officer / Visa Consultancy Agent
Firstec International Education and Migration Consultancy
08.2022 - 12.2022
- Provided expert guidance to Filipino students seeking to study abroad, offering end-to-end consultancy services.
- Assisted in identifying and selecting appropriate universities and academic programs based on students' interests, academic backgrounds, and career goals.
- Managed the entire visa application process, ensuring all necessary documentation was prepared and submitted accurately and on time.
- Maintained close communication with students and their families, providing updates on application statuses, visa processing, and any issues that arose.
Education
Bachelor of Science - Tourism Management
University of San Jose-Recoletos
Philippines07-2022
High School Diploma -
Cebu Roosevelt Memorial Colleges
Philippines04-2018
Skills
- Front Desk Operations
- Customer service
- Attention to detail
- Adaptability & Quick Learner
- Multitasking & Time Management
- Problem-Solving
Additional Information
Ms. Charmaine Blanche Lubugan
Snooze Inn Pte Ltd - Bugis Branch (Assistant Supervisor)
+65 8947 9657
Ms. Alondra Manaysay
Snooze Inn Pte Ltd - Front Desk Receptionist - Marine Parade Branch
+65 8910 3055
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Timeline
Front Desk Receptionist
The Snooze Hotel @Bugis - Snooze Inn Pte Ltd
09.2024 - Current
Airport Customer Service Agent
Mactan Cebu International Airport
04.2023 - 12.2023
Customer Relation Officer / Visa Consultancy Agent
Firstec International Education and Migration Consultancy
08.2022 - 12.2022
Bachelor of Science - Tourism Management
University of San Jose-Recoletos
High School Diploma -
Cebu Roosevelt Memorial Colleges
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