April Dianne Guance
Dasmarinas
Summary
Particularly organized and results-driven professional seeking the position of Sales / Operations Manager. Acquired 12 years of experience in direct sales and with strong leadership skills, and a proven track record of delivering exceptional sales results.
Overview
19
19
years of professional experience
Work History
Events Operations Manager
Singapore Telecommunications LTD (SingTel)
02.2012 - 01.2024
- Training and managing a team of Direct Sales Executive to achieve set subscribers' targets
- Motivate and guide the team to achieve their daily sales targets
- Guide the sales staff on the correct and effective pitch to close sales
- Evaluate road show events on the effectiveness of the site
- Provide feedback to management on the ground
- Chose and plan for road show sites for sales staff
- Provide guidance to staff who have any sales or customer service issue
- Help to close sales as to show example to sales staff
- Liaise with sales support on any order or customer's issue
- Consolidate team's sales / feedback and provide report to Sales Manager
- Manage rejected orders from sales support and re-provide the correct information
- Check through sales records weekly from all the team members to ensure all sales orders are key in system
- Help sales staff to follow up any sales issue
- Ensure compliance of company policies and procedures
- Ensure and maintain a productive and motivated sales team, and providing the highest level of customer service
- Monitor team member's sales performance
- Planning of roster to maximise site's potential
- Dissemination of promotional information to the team members
- Provide on the job training for new team member
- Update team members on latest promotion and company policy
- Managed Leads distribution for New Build Projects and Expats Program
- Maintain and Manage good business relationship with Relocation Partners
- Manage different sales staff under different sales environment.
Technical Support / Cust Care Representative
Sitel Philippines Inc
06.2008 - 01.2012
- Telecom New Zealand / Sparks Broadband and Dial Up tech account specialist
Customer Care Specialist
Convergys Philippines International
06.2005 - 05.2008
- DirecTV account specialist
Education
Bachelor in Broadcast Communication -
Polytechnic University Of The Philippines
05.2006
Skills
- Sales Techniques
- Communication Skills
- Team Leadership and Supervision
- Customer Service
- Persuasion and Negotiation
- Product Knowledge
- CRM Software
- Problem-solving
- Decision-making
- Adaptability
- Teamwork
- On-site Execution
- Staff Training
- Event Sales
- Staff Oversight
- Sales Tracking
- Performance Monitoring
Locations
- 357a Admiralty Drive, Singapore, 751357, SG
- Blk 15 Lot 7 China St. San Marino Central Brgy. Salawag Dasmarinas, Cavite, 4114, Phils
References
Tong Yong Liang Michael
Senior Business Manager, Events And Roadshows
Singapore Telecommunication Limited
michaeltyl@singtel.com
Simon Hui Yong Lee
Business Manager, Events And Roadshows
Singapore Telecommunication Limited
yonglee@singtel.com
Timeline
Events Operations Manager
Singapore Telecommunications LTD (SingTel)
02.2012 - 01.2024
Technical Support / Cust Care Representative
Sitel Philippines Inc
06.2008 - 01.2012
Customer Care Specialist
Convergys Philippines International
06.2005 - 05.2008
Bachelor in Broadcast Communication -
Polytechnic University Of The Philippines
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