APRIL ADRIAN CHONG
Deputy Manager-Retail Operation
Singapore,Singapore
Summary
Dynamic Deputy Manager at Pull & Bear, adept at enhancing team performance through targeted training and coaching.
Experienced with team leadership, operational management, and strategic planning. Utilizes organizational skills to enhance workflow and efficiency. Track record of fostering team collaboration and achieving business objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deputy Manager
Pull & Bear
04.2013 - 09.2024
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Sales Associate
Bengawan Solo
03.2012 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
PARADA NATIONAL HIGH SCHOOL
PHILIPPINES04-2025
Skills
- Operations management
- Cost analysis and savings
- Performance improvements
- Team leadership
- Sales strategies
- Staff training and development
- Decision-making capacity
- Conflict resolution expertise
Certification
- Certified Lashtech - April 2024
Timeline
Deputy Manager
Pull & Bear
04.2013 - 09.2024
Sales Associate
Bengawan Solo
03.2012 - 03.2013
High School Diploma -
PARADA NATIONAL HIGH SCHOOL
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