April Tan
Singapore
Summary
I am a customer service professional who is experienced in engaging with multiple forms of clients be it customers, guests, staff and vendors. I am confident and comfortable conversing with people on their queries, being able to be versatile when dealt with real time scenarios. I take pride in being an easy going and well natured individual that thinks on my feet and can work with people of all backgrounds.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge
Advancer IFM Pte Ltd
02.2024 - Current
- Provided exceptional guest services, ensuring satisfaction and addressing inquiries promptly.
- Coordinated logistics for events, managing bookings and liaising with vendors efficiently.
- Executed data entry and inventory management processes.
- Implemented streamlined processes for check-in/check-out procedures, improving operational efficiency.
Customer Service & Admin Officer
Allegro Print
09.2023 - 12.2023
- - Had to have a diverse range of knowledge on various paper materials, printing and binding techniques as well as wallpaper applications. Helped to engage with clients via call and email, facilitate projects, organise excel sheets and handle deliveries. Also had to receive clients in the office handling in person enquiries as well as guide customers purchasing items from in office store.
Customer Service Officer
NETS
10.2021 - 03.2023
- - Was required to have an in depth knowledge of various company products and when to utilise them quickly and accurately. Handled calls from both the general public as well as businesses regarding various enquiries. Handled emails from clients, organised excel sheets, arranged technical support for businesses in need. Constantly needed to have good conflict resolution skills
1st Level Officer
Ministry of Social & Family Development
10.2016 - 10.2017
- Handled outbound calls as well as face to face inquiries, handled emails to and from clients, organized excel sheets as well as data entry
Education
Bachelor of Communication - Professional Communication
SIM RMIT
Singapore07.2021
Diploma - Digital Media Design
Nanyang Polytechnic
Singapore04.2014
Skills
- Customer Service
- Data Entry
- Coordination With External Vendors
- Conflict Resolution
- Venue Management
- Customer Service
Certification
- Bachelor of Communication (Professional Communication) (01/2018 - 07/2021)
- Diploma in Digital Media Design (04/2011 - 04/2014)
LANGUAGES
English - Native or Bilingual Proficiency
Bilingual or Proficient (C2)
Chinese - Full Professional Proficiency
Bilingual or Proficient (C2)
Interests
Movies, Video Games, Photo editing, Makeup, Music, Designing
Timeline
Concierge
Advancer IFM Pte Ltd
02.2024 - Current
Customer Service & Admin Officer
Allegro Print
09.2023 - 12.2023
Customer Service Officer
NETS
10.2021 - 03.2023
1st Level Officer
Ministry of Social & Family Development
10.2016 - 10.2017
Bachelor of Communication - Professional Communication
SIM RMIT
Diploma - Digital Media Design
Nanyang Polytechnic