April Mendoza
Senior Associate (Executive Recruiter)
Singapore
Summary
Hardworking Senior Associate enthusiastic about take on exciting new challenges within [Industry]. Dynamic communicator with disciplined approach. Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Senior Associate, Global Consumer Market (GCM) & Global Life Science Market (GLM)
Korn Ferry
1 2022 - Current
- Collaborated with Senior Client Partners/Principals, Associates/Research Associates to formulate and execute comprehensive search strategies tailored to each engagement, incorporating industry knowledge, regional expertise, and compensation data
- Engaged in electronic and in-person interactions with senior executives to discuss specific search engagements, ensuring clear communication and alignment
- Worked closely with Partners/Principals, providing frequent updates on the progress of search engagements, offering insights, and refining strategies as needed
- Identified and sourced industry and functional leaders, effectively conveying the details of specific opportunities and assessing candidates' qualifications and fit
- Conducted in-depth interviews to thoroughly evaluate prospective candidates against position specifications and the strategic direction of the client organization
- Prepared confidential candidate reports, reference evaluations, and search progress/status reports, maintaining a high standard of accuracy and professionalism
- Actively participated in ongoing initiatives to explore and implement innovative methodologies and procedures, optimizing the effectiveness of the search process.
Research Manager, International Assignments (Recruiter)
Signium International Pte. Ltd.
10.2012 - Current
- Developed and executed effective recruitment strategies to identify, source, assess and hire the best talent across Asia Pacific or internationally
- Conducted market mapping; provide market insight and salary benchmarking services
- Strong knowledge of the entire recruitment function - talent acquisition practices, principles and applications including attraction, interviewing, assessment, candidate offer, reference checks etc
- Led the search process and execute assigned projects leading and supporting the researchers
- Evaluated, updated and maintained the CRM and technology investments of the company and train/upskill employees
- Responsible for Client Engagement; marketing and business development initiatives, ensuring quality placements and repeat business amongst key accounts
- Deep knowledge of all aspects of executive and professional level recruitment, especially executive sourcing.
Subject Matter Expert/Customer Experience Consultant
24/7 Customer, Philippines
08.2008 - 09.2011
- As Subject Matter Expert (SME): Assist team leaders in handling reports and team performance read-outs
- Coaches newly hired agents and monitor their progress
- Cascade process and product related updates to the members of the team
- Support mobile customers as well as handle Tier 2 support for IPhone and Ipad
- Take inbound calls to support the customer service queue for mobile - deal with billing concerns, technical issues and upsell
- As Customer Experience Consultant: Provide customer service and basic technical support to mobile, telephony and broadband customers
- Educate customers about Pre-installation Requirements, e.g
- Date and time, attendance required, height clearance, cablings and drillings, self-installation kit and modem delivery if included
- Track enquiry resolution progress and proactively call customers with status update or resolution if queries cannot be resolved on initial interaction.
Customer Care Specialist
Convergys Corporation, Philippines
02.2008 - 08.2008
- Respond to customer’s mobile enquiries relating to billing information, product functionalities and fault calls resolving as many queries as possible during the first interaction
- Maintain active focus on enquiry resolution and take all the necessary action to resolve the customer’s enquiry
- Ensure that the customer’s plan is suitable to their needs after evaluating their consumption
- Up sell if necessary
- Educate the customer by helping them understand their bill and their usage
- Assist customers who need financial assistance by making payment arrangements.
Customer Care Specialist
IBM Daksh, Philippines
08.2006 - 12.2007
- Responsible for providing effective resolution in relation to product or service enquiries - from general to technical issues
- Keep customers informed about their product warranties, arrange replacement of defective or buy back products
- Identify and escalate recurring problems, inferior processes or outdated procedures.
E-submisssion Support
Solutions, People, Innovation (SPI Technologies), Philippines
05.2005 - 08.2006
- Respond to Editors, Reviewers & Authors’ email or phone enquiries relating to the online submission system of their corresponding journal publications
- Ensure that all submitted manuscripts are in the correct format and are suitable for review
- Change the online submission configuration of some journals as per editor-in-chief’s request, e.g
- Number of reviewers, figure formats (TIFF or EPS), single-blind or double blind peer review
- Follow procedures cascaded by the publisher for special journals.
Education
Bachelor of Arts Major in Mass Communication -
Far Eastern University, Manila, Philippines
01.2001 - 04.2005
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Skills
Project Management
Timeline
Research Manager, International Assignments (Recruiter)
Signium International Pte. Ltd.
10.2012 - Current
Subject Matter Expert/Customer Experience Consultant
24/7 Customer, Philippines
08.2008 - 09.2011
Customer Care Specialist
Convergys Corporation, Philippines
02.2008 - 08.2008
Customer Care Specialist
IBM Daksh, Philippines
08.2006 - 12.2007
E-submisssion Support
Solutions, People, Innovation (SPI Technologies), Philippines
05.2005 - 08.2006
Bachelor of Arts Major in Mass Communication -
Far Eastern University, Manila, Philippines
01.2001 - 04.2005
Senior Associate, Global Consumer Market (GCM) & Global Life Science Market (GLM)
Korn Ferry
1 2022 - Current
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