April Kwong
Summary
Experienced BA and BI specialist with a diverse background in hospitality and banking industries. Skilled in data analysis, Power BI, Power Automate, and implementing technology-driven change initiatives. Passionate about leveraging data insights to drive strategic decision-making and improve operational efficiency. Excited to contribute expertise in analytics and technology to a dynamic team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Consultant
FDM Consulting Group
01.2022 - Current
- Completed intensive training in Business Analysis, Business Intelligence, SQL, SSIS, Microsoft Excel, and Power BI
- Deployed to client engagements at UBS, DBS Bank, and Rio Tinto, contributing in multiple analyst roles
- UBS – Served as a Technology Business Analyst, gathering requirements, facilitating stakeholder communication, and driving insights through data analytics and dashboarding
- DBS – Acted as a Risk & Control Analyst, analyzing risk data, supporting compliance initiatives, and improving control frameworks
- Rio Tinto – Worked as a Business Analyst, collaborating with cross-functional teams to deliver data-driven insights and support strategic initiatives
Tech Business Analyst
UBS (Secondment From FDM)
06.2024 - Current
- Specialised in Power BI, Power Automate, and Python to streamline processes and build dashboards
- Designed, developed, and maintained interactive dashboards and reports using Power BI
- Built automation solutions using Power Automate to streamline processes and improve efficiency
- Used Python to cleanse and transform large datasets, improving data reliability for analysis
- Collaborated with business units to gather requirements, identify KPIs, and define metrics
Technology Risk and Control Analyst
DBS (Secondment From FDM)
09.2022 - 10.2023
- Supported Technology Risk and Control for Consumer Banking arm
- Managed audits, regulatory examinations, and inspections. Reviewed the audit findings with key stakeholders to determine action plans and verify remedial solutions for closure
- Partnered with stakeholders to assess and enhance the effectiveness of internal controls, ensuring compliance with regulatory requirements and reducing operational risk
- Performed data analysis and procedure reviews to ensure compliance with bank security standards
- Provided timely and periodic update to management on risk and security matters
Sales and Marketing Business Analyst
Rio Tinto (Secondment From FDM)
03.2022 - 07.2022
- Supported SAP Cloud Commerce, Salesforce and Blockchain technologies
- Managed SAP Cloud Commerce transformation, development and UAT, to ensure initiatives were prioritized and resources allocated efficiently
- Analysed and visualised data collected with Power BI to achieve outlook on progress and development on CRM
- Provided operational and technical support to stakeholders in SAP Commerce Cloud, Salesforce and Blockchain
- Developed and leveraged strong working relationships with internal and external stakeholders
Data Quality Officer (COVID Secondment)
Ministry of Manpower (Secondment From RMA)
05.2020 - 01.2022
- Analysed and collated data of local labour force in the Manpower Research and Statistics Department
- Conducted interviews by phone and collated data for above 100 respondents daily on their employment status and employment information
- Analysed and rectified data collected with tools like Tableau and Power BI to ensure data quality and usability
Assistant Sales Manager
Fairmont Singapore & Swissotel the Stamford
12.2019 - 06.2021
- Maximised revenue opportunities through the sale of conference facilities and guest rooms
- Developed new businesses and built relationship with clients
- Converted incoming enquiries to achieve targets and maximised revenue above SGD$80,000 in the first 3 months
- Negotiated and closed deals in hotel sales
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
Events & The International Vision Academy Coordinator
Essilor AMERA Pte Ltd
05.2018 - 12.2019
- Managed The International Vision Academy (TIVA) and events in Singapore
- Organised and managed events held in Singapore of up to 600 people
- Prepared all logistics and materials needed for events held in Singapore
- Managed the Profit & Loss and budgeting of the Academy and successfully started making profit instead of loss for the venue
- Solved problems that arose during events
Senior Executive, Event Services
Resorts World Sentosa
06.2017 - 05.2018
- Coordinated and delivered seamless events and exceptional guest experiences
- Liaison between the resort and event organisers (internal and external) for the full event cycle (including administrative, logistical, and operational requirements)
- Experienced in different scales of events throughout different venues in the resort (including indoor and outdoor venues)
- Ensured smooth operation of events on site
Sales Coordinator, Sales & Marketing
Ramada and Days Hotels Singapore
01.2015 - 06.2016
- Supported client relations, sales operations, and promotional initiatives to drive revenue and guest engagement
- Provided administrative and customer support for the Sales & Marketing Team
- Solicited and followed up on group enquiries, proposals and agreements
- Account management of corporate clients and the Corporate Membership Program
- Organized departmental, cross-departmental and hotel-wide events
Production Management
Resorts World Sentosa
08.2014 - 01.2015
- Coordinated and delivered seamless events and exceptional guest experiences
- Liaison between the resort and event organisers (internal and external) for the full event cycle (including administrative, logistical, and operational requirements)
- Experienced in full cycle of large-scale productions from musicals to concerts to Halloween events
- Ensured smooth operation of events on site
Education
Data Science & Artificial Intelligence - Python, Artificial Intelligence, Statistics
Institute of Data (c/o IMDA)
10.2021
Bachelor of Science - Hospitality Administration
Singapore Institute of Technology – University of Nevada, Las Vegas
06.2014
Skills
- PowerBI
- Power Automate
- Python
- SQL
- Excel – Macros & VBA
- Data Analysis
- Requirements Gathering
- User Acceptance Testing
Certification
Scrum Master Certified (SMC)
Languages
English
Bilingual or Proficient (C2)
Mandarin
Bilingual or Proficient (C2)
Hobbies and Interests
Exercising, Baking
Timeline
Tech Business Analyst
UBS (Secondment From FDM)
06.2024 - Current
Technology Risk and Control Analyst
DBS (Secondment From FDM)
09.2022 - 10.2023
Sales and Marketing Business Analyst
Rio Tinto (Secondment From FDM)
03.2022 - 07.2022
Senior Consultant
FDM Consulting Group
01.2022 - Current
Data Quality Officer (COVID Secondment)
Ministry of Manpower (Secondment From RMA)
05.2020 - 01.2022
Assistant Sales Manager
Fairmont Singapore & Swissotel the Stamford
12.2019 - 06.2021
Events & The International Vision Academy Coordinator
Essilor AMERA Pte Ltd
05.2018 - 12.2019
Senior Executive, Event Services
Resorts World Sentosa
06.2017 - 05.2018
Sales Coordinator, Sales & Marketing
Ramada and Days Hotels Singapore
01.2015 - 06.2016
Production Management
Resorts World Sentosa
08.2014 - 01.2015
Data Science & Artificial Intelligence - Python, Artificial Intelligence, Statistics
Institute of Data (c/o IMDA)
Bachelor of Science - Hospitality Administration
Singapore Institute of Technology – University of Nevada, Las Vegas
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