APRIL JOY SANTOS

• Responsible for managing household tasks, cleaning, and organization with high attention to detail.

• Demonstrates reliability, trustworthiness, and ability to work independently with minimal supervision.

• Adapts well to different cultures and follows instructions strictly.

• Managed and operated small business ( Sari-Sari Store), handling daily sales, inventory, and budgeting.

• Developed skills in financial management, customer service, and business operations.

• Simultaneously processed requirements and prepared documents for employment abroad.

• Monitoring agents activities using workforce management software to forecast staffing needs, create schedules, and monitor adherence.
• Coordinated with teams to meet targets and deadlines.
• Analyzed employee performance data to identify training needs and improve team productivity.

• Monitoring and evaluating customer interactions, ensuring compliance with quality standards, and providing coaching and feedback to team members to improve overall performance.
• Provided constructive feedback and coaching to team members to enhance service delivery and customer satisfaction.
• Assisted in identifying process improvements to support operational efficiency.

• Assisted customers with their inquiries, handled concerns, and provided excellent support across multiple communication channels while meeting company service standards.
• Provides excellent customer support by ensuring accurate information, timely resolution, and a positive customer experience.

• Maintaining a clean, safe, and organized home environment, including cleaning, laundry, meal preparation, and managing household supplies.
• Provide personal care, companionship, mobility support, medication assistance, and overall well-being monitoring of the client, while ensuring safety, comfort, and dignity.

• Assist in filing, data entry, scheduling, and maintaining medical records; support clinic staff with reports, documentation, and other office tasks.
• Patient Assistance: Provides basic first aid to stakeholders within the clinic, assist in monitoring queues, and support healthcare personnel in delivering efficient and organized services.