APPLE CHAM

• Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
• Maintained and managed existing accounts by appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiatives.
• Assist management with basic store opening and closing procedures such as cycle counts, maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested.
• Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
• Contributed to company growth by identifying new business opportunities and cross-selling services.

• First point of contact for all LV journeys.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Ensure a strong impression is imprinted in their mind before they leave.
• Engage with visitors and discover their needs.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Well-trained in product knowledge.
• Work closely with the visual merchandising team.

• Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
• Operate business processes as a service on behalf of clients
• Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
• Analyses information and formulate conclusions
• Reduced response time for content review, ensuring a safer online environment for users.
• Aligning decisions amongst moderators and QA
• Processes transactions for relevant business processes

• Conceptualize events for clients
• Bundle creativity and technologies to bring events to another level
• Brainstorm activations, marketing plans, and strategies, be it ready-to-rent products or starting from scratch
• Successful events:

- L'occitane Roadshows in Malaysia, Thailand, and Indonesia in 2019

- Sephora Pop-Up Store

- Kose Roadshow, Dior Roadshow, Wedding Expo @ Midvalley

• Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
• Operate business processes as a service on behalf of clients
• Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
• Analyses information and formulate conclusions
• Reduced response time for content review, ensuring a safer online environment for users.
• Aligning decisions amongst moderators and QA
• Processes transactions for relevant business processes