Aorm Kamonchanok
Sales & Business Development
Singapore
Summary
Experienced Account Manager and Technical Solutions Consultant with a strong background in DevOps, cloud technologies, and customer success. Skilled in building relationships, devising solutions, and delivering presentations to solve customer challenges related to observability and DevSecOps. Passionate about learning new technologies, collaborating with teams, and driving customer satisfaction. Proven ability to articulate value propositions, lead product demonstrations, and support evaluations while working effectively with both technical and non-technical stakeholders.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Sales & Business Development
KABAM PTE LTD
04.2024 - Current
- Partnered with customer success teams to drive customer satisfaction by presenting the value of products and services.
- Led pre-sales discovery sessions and created tailored solutions that met clients' technical and business needs, including cloud-based solutions and DevSecOps practices.
- Managed CRM systems to streamline sales processes, ensuring timely follow-ups and improved client engagement.
- Conducted product presentations and demonstrations to communicate the value proposition to new and existing clients.
- Collaborated with product teams to convey customer feedback and feature requests to improve product offerings.
- Supported customers through product evaluations and trials, ensuring successful adoption and integration.
ACCOUNT MANAGER
RS COMPONENTS
09.2023 - 03.2024
- Developed tailored account strategies and solutions for key customers in APJ, identifying opportunities to enhance observability and security practices using RS Components’ product catalog.
- Actively participated in customer evaluations, trials, and technical presentations to ensure alignment with client needs and successful product adoption.
- Provided in-depth product knowledge and technical demonstrations to drive customer engagement and retention.
- Collaborated closely with cross-functional teams to resolve customer issues and ensure timely resolution.
ACCOUNT EXECUTIVE
MIGHTY JAXX INT. PTE. LTD
01.2021 - 08.2023
- Acted as the primary point of contact for clients, ensuring strong, lasting relationships and ongoing support.
- Managed end-to-end client success, from initial negotiations to post-sales support, ensuring smooth product onboarding and technical issue resolution.
- Provided regular updates on account activities, using customer feedback to inform product improvements and enhancements.
- Delivered product demonstrations and presentations to effectively communicate product benefits to potential clients.
FLIGHT ATTENDANT
SINGAPORE AIRLINES
05.2019 - 12.2020
- Delivered exceptional customer service, ensuring passenger safety and satisfaction while managing diverse passenger needs.
- Collaborated with team members to address in-flight challenges and maintain high standards of service.
Education
BACHELOR OF ARTS - British and American Studies
THAMMASAT UNIVERSITY
Thailand 01.2015 - 01.2018
Skills
- Technical Skills: Cloud Computing, DevOps, DevSecOps, Application Development, SRE, Observability, Product Demos
- Tools & Platforms: CRM Systems, Data Analytics Tools, Microsoft Office Suite
- Communication: Strong written and verbal communication skills, comfortable with technical presentations and customer interactions
- Customer Success: Account Management, Relationship Building, Pre-Sales Support, Post-Sales Support, Negotiations, Strategic Planning, Solution Selling
- Languages: English (Fluent), Thai (Native)
Timeline
Sales & Business Development
KABAM PTE LTD
04.2024 - Current
ACCOUNT MANAGER
RS COMPONENTS
09.2023 - 03.2024
ACCOUNT EXECUTIVE
MIGHTY JAXX INT. PTE. LTD
01.2021 - 08.2023
FLIGHT ATTENDANT
SINGAPORE AIRLINES
05.2019 - 12.2020
BACHELOR OF ARTS - British and American Studies
THAMMASAT UNIVERSITY
01.2015 - 01.2018
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