Anupama Devi Bendapudi
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Call Center Customer Service Specialist
Stan Chat Bank
02.1999 - 03.2001
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed repair and warranty documentation for customers.
- Responded to customer calls and emails to answer questions about products and services.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Documented and detailed calls and complaints using call center's CRM database.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Generated customer service reports to track customer satisfaction.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Answered over [Number] calls per shift to meet fast-paced call center demands.
- Addressed customer account discrepancies and concerns.
- Attended telephone skills and program information training sessions to boost aptitude.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Maintained and managed customer files and databases.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Detailed payment options and explained price, receipt and billing details to customers.
- Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
- Resolved customer complaints and addressed emergency requests and needs.
- Answered up to [Number] incoming calls in busy, fast-paced global call center.
- Approved and terminated customer contracts upon request.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
BBA -
Sri Venkateswera University
India10.2023
Skills
- Cultural Awareness
- Managing Phone Systems
- Interpretation and Translation Services
- Eligibility Determinations
- Purchase Needs Determination
- Setting Up Files
- Service Recommendations
- Investigate Claims
- Business Acumen
- Customer Needs Assessment
- Maintaining Clean Work Areas
- Clerical Support
- Online Chat
- Customer Data Confidentiality
- Providing Feedback
- Detailed Evaluations
- Document Conversion
- Accurate Recordkeeping
- Corporate Standards
- Call Volume Analysis
- Complaint Resolution
- Client Interactions
- Call Controlling
- Quality Control Standards
- Issue and Complaint Resolution
- Data Entry
- Invoice Preparation and Processing
- Customer Correspondence
- Billing Adjustments and Refunds
- Sales and Upselling
- Written and Oral Communications
- Customer Retention Strategies
- Product and Service Knowledge
- Quality Assurance Evaluation
- Call Center Operations
Timeline
Call Center Customer Service Specialist
Stan Chat Bank
02.1999 - 03.2001
BBA -
Sri Venkateswera University
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