Anum Shaheen Ahmed
Singapore
Summary
Results-driven Strategic HR professional, possessing extensive experience in HR business partnering and integrated talent development. Recognized for driving business results through innovative and scalable learning and development strategies, coupled with cutting-edge sales enablement solutions. Proven track record leading transformative HR and learning initiatives at a global scale across diverse industries.
Overview
13
13
years of professional experience
Work History
Lead, Partner Education and Sales Enablement
Meta Platforms Inc. (via Optimum Solutions Ltd.)
07.2023 - Current
- Led Partner Education and Enablement initiatives for Meta resellers part of the Authorized Sales Partner (ASP) program that serve advertisers and agencies across 36 markets globally
- Spearheaded the strategic design and implementation of scalable learning plans and content, ensuring success across new hire onboarding, product training, and sales skills development
- Collaborated with various talent development and education teams at Meta to source relevant, business critical education resources that improve sales performance
- Developed sales enablement resources to drive operational excellence within the ASP Program to help resellers acquire, manage, and grow clients
- Provided strategic guidance on client segmentation, service levels, and implemented operational rigor to drive incremental growth across the ASP program globally.
Global Learning and Development Program Manager
Meta Platforms Inc.
08.2021 - 01.2023
- Led global learning strategy and program management for sales skills and onboarding training programs impacting 20,000+ learners including internal Meta employees and external sales and support agents
- Influenced stakeholders across the learning value chain, from business stakeholder consultation on needs assessment to training design to facilitation to impact assessment
- Served as the global point of contact for third-party training and consulting firms, fostering strong relationships with external partners, managing contract negotiations, training requirement discussions and planning global delivery
- Influenced and collaborated with a globally dispersed group of learning partners to ensure seamless regional execution across diverse geographies, cultures and business stakeholders
- Developed efficient operational processes to enhance program lifecycle management, later embraced as standard practices by the Business Learning Program Management team, showcasing a significant improvement in efficiency and effectiveness.
APAC Talent Partner
Meta Platforms Inc.
02.2018 - 07.2021
- Drove impactful learning and development initiatives for the Meta Small and Medium Business (SMB) sales team related to new hire onboarding, selling skills and product expertise
- Continuously optimized new hire onboarding program structure and content to improve a new hire’s ‘speed to impact’ in collaboration with the global programs team ensuring relevance to APAC business and cultural nuances
- Led the swift virtualization of onboarding content in response to Covid-19 lockdowns for business continuity thereby creating a blueprint for company-wide global virtual training strategy
- Scaled learning and development efforts by building out a Train the Trainer program for cross-functional partners that helped enhance learner experience and improve participant satisfaction scores
- Pioneered numerous learning initiatives and formats such as the Emerging Sales Leader program to develop aspiring people managers; community learning initiatives to boost on-the-job learning and reinforce skills beyond the classroom; as well as piloting the first Virtual Reality sales training module to simulate a realistic client meeting to boost learning outcomes.
Learning & Development Manager
ICI Pakistan Ltd.
07.2015 - 03.2017
- Managed dual roles of Learning and Development Manager and HR Business Partner, overseeing HR functions for 800+ employees
- Developed and led an integrated talent development strategy that aligned core HR processes of performance management, employee calibrations, employee engagement and training and development and addressed business priorities
- Exceeded employee engagement score improvement goals by partnering with people managers, engagement action planning and introducing company-wide initiatives through the Gallup Employee Engagement methodology
- Initiated a company-wide competency framework and facilitated the Sales Career Ladder program to support career progression and succession planning
- Led the planning and execution of large-scale, company-wide events including vision and values roll outs and international sales conferences.
Talent Development and Acquisition Lead
The Hub Power Company (HUBCO)
02.2014 - 06.2015
- Managed early career recruitment and development program for technical and commercial talent
- Supported employer branding strategy by representing HUBCO across national career fairs and on social media and recruitment websites
- Designed and facilitated assessment centres for business and engineering trainees
- Managed talent acquisition for technical and senior leadership roles
- Certified in Predictive Index Behavioural Assessment to conduct psychometric evaluations during recruitment
- Successfully implemented annual performance management systems, analysing results to develop a targeted training and development calendar and individual development plans
- Led a strategic industry compensation analysis project using Mercer's benchmarking methodology to improve positioning as employer of choice through competitive compensation practices.
HR Consultant
Navitus Pvt. Ltd.
08.2010 - 08.2012
- Partnered with business leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns
- Managed client portfolio of 60+ local and multi-national clients across numerous industries.
Education
MBA -
Institute of Business Administration (IBA), Karachi
01.2014
BBA Honours -
Institute of Business Administration (IBA), Karachi
06.2010
Skills
- Strategic HR Business Partnering
- Integrated Talent Development
- Sales Enablement Expertise
- Global Program and Project Management
- Global Teamwork and Collaboration
Timeline
Lead, Partner Education and Sales Enablement
Meta Platforms Inc. (via Optimum Solutions Ltd.)
07.2023 - Current
Global Learning and Development Program Manager
Meta Platforms Inc.
08.2021 - 01.2023
APAC Talent Partner
Meta Platforms Inc.
02.2018 - 07.2021
Learning & Development Manager
ICI Pakistan Ltd.
07.2015 - 03.2017
Talent Development and Acquisition Lead
The Hub Power Company (HUBCO)
02.2014 - 06.2015
HR Consultant
Navitus Pvt. Ltd.
08.2010 - 08.2012
MBA -
Institute of Business Administration (IBA), Karachi
BBA Honours -
Institute of Business Administration (IBA), Karachi
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