Anum Khan
Summary
Adept at boosting team productivity and customer satisfaction, I leveraged critical thinking and leadership skills at Collin's to streamline operations and enhance team dynamics. My tenure at Wine Connection and Mintcomm.pk underscored my ability to drive brand awareness and forge strong customer relationships, demonstrating a blend of strategic sales tactics and effective communication.
Overview
9
9
years of professional experience
Work History
Super Visior
Collin's
06.2024 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Team Lead
Wine Connection
08.2022 - 05.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Other floor duties
PR Manager
Mintcomm.pk
02.2016 - 06.2020
- Monitored industry trends to identify opportunities for proactive media outreach campaigns.
- Increased brand awareness by developing and implementing strategic public relations campaigns.
- Optimized online presence through social media management and search engine optimization techniques.
- Collaborated with marketing teams to align PR objectives with overall business goals.
- Developed relationships with key industry influencers to expand reach and credibility.
- Cultivated positive working relationships with journalists, resulting in increased coverage opportunities for clients.
- Organized and managed special events, including press conferences and product unveilings, generating buzz and excitement around new offerings.
- Launched successful product launches by coordinating integrated marketing efforts.
- Created compelling content for various platforms, increasing engagement and visibility.
- Secured media coverage for clients through targeted press releases and media pitches.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Developed innovative marketing and PR strategies.
- Wrote press materials and delivered presentations to media representatives.
- Developed and promoted corporate brand, images and identity to media and public.
- Wrote engaging and successful press releases to control information and public opinion.
Education
Masters - Journalism And Mass Communication
Beaconhouse National University
Pakistan02.2014
A Levels / Bachlors - Law
St Deny's High School
Pakistan02.2009
Skills
- Critical Thinking Abilities
- Time management abilities
- Problem-solving abilities
- Team Leadership
- Customer Relationship Management
- Sales Strategies
- Performance Management
- Training and mentoring
- Schedule development
- Multitasking Abilities
- Multitasking
Timeline
Super Visior
Collin's
06.2024 - Current
Team Lead
Wine Connection
08.2022 - 05.2024
PR Manager
Mintcomm.pk
02.2016 - 06.2020
Masters - Journalism And Mass Communication
Beaconhouse National University
A Levels / Bachlors - Law
St Deny's High School
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