Anuja Chandradasa

-Validating/clearance shipments based on shipping invoice scanned on system.

-Ensure correct data is captured for shipment movement through the network in accordance to global SOP and compliance to customs requirements.

-Ensure duty and taxes are calculate correctly and billed to customers.

-worked flexible hours across night, weekend and holiday shifts

· To perform telemarketing activities to sell various baking products (Personal Loan, Credit Cards, Balance Transfer, Insurance, Deposits etc) as per campaign assignment.

· Asked relevant questions to assist customers with selecting needed or requested products and services.

· Observed and learned changing customer requirements and adapted sales strategies as needed.

· Implemented upselling techniques to increase revenue and move product.

· Ensuring high levels of customers satisfaction through excellent service by reserving hotel rooms as requested. Experience with retail operations, budgeting, planning, customer service, sales.

· Described product and service details to customers to provide information on benefits and advantages.

· Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.

· Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

· Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

· Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

· Supported students with helpful study habits and exam strategies.

· Provided homework assistance using specific curriculum and materials.