Anu Abinaya

• Support day-to-day operations in warehouse, monitor and coordinate deliveries and shipment.
  To prepare all shipping document for import and export shipment. Perform the role of contact point with internal and external stakeholder on shipment arrangement.
• Assist on customers / suppliers’ inquiries via phone call or email. Ensure all inventory transactions are completed within the timeline and maintain stock accuracy with usage of SAP system. To upkeep and file related documentations on time and accurately. (E.g. delivery orders, shipping documents and inventory records etc).
• Plan and conduct periodic Stock Quantity Cycle Count in accordance with company policy & procedures. Prepare and submit regular reports on warehouse utilization, inventory, stock movement and general matters for management review.
  To ensure storage and office areas are well-maintained.
• Perform other job-related functions as and when necessary as directed by Superior.

• Responds to all guest reservation requests and executes prompt, courteous, and accurate guest service always.
• Streamlined reservation processes for increased efficiency and reduced booking errors.
• Confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
• Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
• Maintained accurate records of all reservations ensuring no overbooking or double-bookings occurred. Attend to enquiries through reservations hotline and email, adhering to brand service standards.
• Achieve target conversion of enquiries to materialized bookings. Perform reservations in a timely and efficient manner, upselling higher category rooms where possible.
• Being knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities, and services. Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
• Assists and prepares groups block and group rooming lists. Track all reservations picked up from all online channels such as brand website, OTA, GDS, corporate and other third party, etc.

• Update No-shows and cancellations without fail to avoid any unwanted commissions. Understand and enforce hotel and company credit policies and proposes.

• Submit reports promptly and perform other ad-hoc duties as assigned

• Collaborated with other departments to address recurring technical issues and improve system functionality.
• Assisted in the creation of customer surveys to gather valuable feedback and identify areas for improvement within the support department.
• Managed high-volume call center queues, maintaining a professional demeanor under pressure.
• Maintained detailed records of all customer interactions, allowing for seamless follow-up on unresolved issues.

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
• Record details of inquiries, comments, and complaints also, record details of actions taken.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Aiding in placing orders through SAP System making sure, orders are being delivered promptly and on time.

• Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
• Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
• Contributed to a positive work environment by effectively collaborating with medical staff and other departments in the emergency department.
• Maintained professional tone and standards keeping in mind that I was representing the hospital when addressing the patient.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries regarding grab booking/ driver concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions grab users/drivers.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• · As a front-line customer care officer, I was carrying out my duty as the face of Grab when assisting with each inquiry made by Grab users.