Antherton Wang
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
TP Dental Surgeons
10.2022 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Contributed to increased online reviews by consistently providing stellar customer service experiences in front desk reception area.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled office meetings and client appointments for staff teams.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
- Managed approximately 30 incoming calls, emails per day from customers/patients.
Personal Assistant
Louis Vuitton - LVMH
04.2022 - 09.2022
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Monitored expenses closely, maintaining organized filing system for easy access to financial records.
- Attended meetings, took notes and tracked action items.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Experienced with productivity tools such as Microsoft, Excel Docs and Sheets.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
Temperature Screener
Singapore General Hospi
01.2022 - 03.2022
- Answered patient inquiries and provided information about healthcare services.
- Ensured accuracy in data collection by meticulously recording individual temperatures and relevant details for contact tracing purposes.
- Enhanced workplace safety by conducting temperature screenings for all employees and visitors.
Retail Assistant
NTUC Fairprice
09.2021 - 09.2021
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services.
- Resolved customer complaints professionally, maintaining a positive brand image.
Retail Assistant
Nike Factory Outlet
07.2018 - 11.2018
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Resolved customer complaints professionally, maintaining positive brand image.
- Listened to customer needs and desires to identify and recommend optimal products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
No Degree - Business Administration
PSB Academy
Singapore 02.2021
N'Levels - N'LEVELS
Chua Chu Kang Secondary
Singapore 12.2020
PSLE - PSLE
Kranji Primary School
Singapore 12.2016
Skills
- Security understanding
- Inventory Management
- Call Management
- File Management
- Computer Proficiency
- Documentation
- Call forwarding
- Customer and client relations
- Scheduling appointments
- Microsoft Office
- Payment Processing
- Calendar Management
- Customer Service
- Data Entry
- Basic accounting
- Office Management
- Word Processing
- Telephone Etiquette
- Cash Handling
- Appointment Scheduling
- Billing and Invoicing
- Customer Complaint Resolution
- Basic Math
- Business Administration
- Listening Skills
- Office Administration
- Scheduling
- Verbal and written communication
Timeline
Front Desk Receptionist
TP Dental Surgeons
10.2022 - Current
Personal Assistant
Louis Vuitton - LVMH
04.2022 - 09.2022
Temperature Screener
Singapore General Hospi
01.2022 - 03.2022
Retail Assistant
NTUC Fairprice
09.2021 - 09.2021
Retail Assistant
Nike Factory Outlet
07.2018 - 11.2018
No Degree - Business Administration
PSB Academy
N'Levels - N'LEVELS
Chua Chu Kang Secondary
PSLE - PSLE
Kranji Primary School
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