Anthea Lai

• Assisted customers with sales needs such as inventory and shipping questions.
• Managed customer accounts, responding to inquiries and resolving customer service issues

Sample management

o Ensure sample inventory is accurate.

o End-of-day report for all sample orders.

o Fulfilling all sample orders o Replenishing missing orders & liaising with USA sampling department

o Enter sales & sampling orders.

o Prepare sample orders ahead of pick up time

Own all order shipment facilitation.

o Create shipping documents (Custom Invoice)

o Create packing list. o Track all shipments & follow up with clients.

Assist in customer follow up.

o Follow up on memo orders.

o Follow up on missing sample requests.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.