Anellia Tham

• Conducted secondary experiments to test the properties of various project components.
• Managed the production of prototypes acceded to regulatory compliance processes and qualifications of medical device to industry standard and best practices.
• Utilised software such as SOLIDWORKS, CURA, and CHITUBOX to model and print medical products, prototypes, and aids for experiments, consequently, used 3D printers from Ultimaker and Elegoo.
• Recorded data, analyzed test results and kept meticulous reports, subsequently using Powerlab Charts for certain patient trials.
• Kept detailed records and documents of research requirements and procedures eventually utilised as formal FYU and technical manual.

• Operated, performed service maintenance, assembled, troubleshooted, and repaired residentially used Automated External Defibrillators (Defibrillators registered under the Save-A-Life Program which aims at Public readiness and resourcefulness in event of emergencies) located in nation-wide Housing blocks. throughout whole island of Singapore, ensuring every unit to be emergency operational.
• Performed Maintenance and Operational/Function Tests, physical and leakage tests on equipment such as Zoll Medical R-Series, X-Series, Propaq MD Defibrillators and Ventilators for Incoming and Outgoing Inspections, Commissioning and Activation of Repaired or new equipment using tools such as the FLUKE PROSIM 8 VITAL SIGN SIMULATOR and the FLUKE IMPULSE 7000DP DEFIBRILLATOR ANALYZER.
• Provided repairs on associated damages if found to ensure equipment conform to company-wide standards of sanitation and functionality (emergency operational).
• Assembled and tested above-mentioned equipment such as wiring, switching component motherboards, and power apparatus.
• Confirmed compliance with all industry standards and regulations related to equipment functionality and
  components, as well as latest-standard systems.
• Administrative tasks involving stock-logging, Post-Maintenance Leasing Excel Base updating regarding relevant information of the status of the installed base of AED Plus units all around Singapore.

This section is for the past 5 years of part-time service positions and expertise held throughout school and internships.

• Drink Morning [Coffee Retail] (Start: July 2024 to current), In Bad Company [Gastrobar and wines] (Start: May 2024 to current), Ume-san [Umeshu bar] (March 2024 to September 2024), Wooloomooloo [Steak house](August 2023 to December 2023), Ice Cream Bar [Alcoholic Ice-cream] (August 2022 to July 2023), Clinic Assistant (March 2021 to September 2021), Winter Time (2019 to 2020)
• Customer experience focused service, profiled customer's needs and anticipated demands and tailored their restaurant experience accordingly.
• Restocked supplies, prepared anticipated additional ingredients, organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands during downtime, including keeping the bar presentable and well-stocked throughout service.
• Utilised and upkeep professional knowledge for craft beverages including craft beer, cocktails, natural wines and japanese liquor to maximise customer experience and upsell.
• Made drinks according to recipes with requested changes for customer satisfaction.
• Learned other teammates' work tasks to train as backup, therefore also handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Learned and utilised knowledge of coffee processes and consumption to maximise customer experience for coffee pod machine upsell.
• Periodically undergo industry wine and coffee tastings for the sake of maximising abilities in hospitality service.
• General Retail.

• Greeted and approached browsing customers to initiate conversation to help locate merchandise and suggested suitable options through determining their buying preferences.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Employed strategic tactics such as cross-selling and upselling to drive sales.
• Aided Mandarin and English speaking customers, increasing customer loyalty.
• Provided accurate information about promotions, customer reward programs to helping drive high customer retention, promote sales numbers and products.
• Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
• Maintained clean personal appearance and wore uniforms per company policy.
• Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
• Monitored sales floor cleanliness and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.