Anooshka Jugroo
Singapore
Summary
A highly motivated Marine Operations professional with over 10 years of experience in safety, crew management, and operations. Renowned for exceptional interpersonal and communication skills. I am an agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Forward-thinking team leader skilled at operating my team efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Asst Manager, Cruise Operations
Ben Line Agencies
07.2023 - Current
- Strategic liaison with shipowners and key stakeholders, managing all aspects of cruise calls and dry docks
- Guarantee seamless operations during cruise calls at terminals and shipyards, demonstrating strong leadership and problem-solving skills
- Proactively manage unexpected issues that cruise ships may encounter, including coordinating emergency medical evacuations, showcasing crisis management abilities
- Direct daily operations of the cruise team, fostering a high-performance culture and driving team success
- Anticipate and mitigate operational challenges, managing partnerships with key government and regulatory agencies including Immigration & Checkpoints Authority (ICA), Maritime and Port Authority of Singapore (MPA) and Singapore Tourism Board (STB)
- Lead coordination efforts with the in-house logistics team to ensure smooth cargo and vessel operations, demonstrating strong cross-functional collaboration skills
- Oversee and optimize clients’ cost outlay during vessel calls, demonstrating financial acumen and cost management skills.
HSE Executive
Swire Pacific Offshore
07.2024 - 12.2024
- Ensured that the global fleet is kept apprised of new Quality, Health, Safety & Environment regulations through liaising with Class and Flag State and arranging for statutory certifications, demonstrating excellent communication skills
- Managed and maintained the company's in-house Safety Management System to monitor the company’s safety performance
- Established and communicated workplace safety and health-related topics and training to employees and contractors
- Monitored and reported global QHSE key statistics from accidents, incidents, near-misses, environmental data and Key Performance Indicators
- Key member of internal and external audit teams in office and on-board vessels
- Lead person in charge of the compilation QHSE questionnaire that supported tender submission providing HSE support to the marketing team.
Operations Executive
CCIS Singapore Pte Ltd
02.2024 - 06.2024
- Reviewed and drafted clients’ Risk Assessment plans and safe work procedures in consultation with clients
- Promoted the Workplace Safety and Health Act to an average of 70 companies annually
- Persuaded an average of five companies per day to attend Risk Management/ bizSAFE training at training centre, CCIS Singapore.
Asst Manager, Integrated Operations
Ben Line Agencies
12.2022 - 07.2023
- Principal liaison with clients including shipowners, charterers for all crew-related matters for vessels operating in Singapore, demonstrating strong stakeholder management skills
- Accountable for vessel clearance submissions, crew sign-on and sign-off arrangements, and hotel and medical requirements, showcasing meticulous attention to detail and organizational skills
- Navigated operational challenges and collaborated closely with ICA, MPA, and key regulatory authorities to ensure smooth operations, highlighting problem-solving and partnership management abilities
- Oversaw daily operations of the crewing and administration team, fostering a productive and efficient work environment
- Collaborated effectively with the in-house logistics team to ensure smooth cargo and vessel operations, demonstrating teamwork and cross-functional collaboration
- Managed and optimized clients’ cost outlay throughout the project duration, showcasing strong financial management and cost optimization skills.
Asst Manager, Crewing
Swire Pacific Offshore
01.2018 - 11.2022
- Spearheaded back-to-back crew planning for eight vessels with an average of 20 crew for the company’s global fleet, demonstrating strong project management and coordination skills
- Devised and executed crew changes involving personnel of multiple nationalities in more than 10 countries during the pandemic, showcasing adaptability and crisis management abilities
- Ensured assignment of crew personnel with the most suited qualifications and work experiences to various vessels to uphold high safety and operational standards, reflecting commitment to quality and safety
- Built strong relationships with key internal and external stakeholders, including personnel on board vessels, operations team, travel agencies, governmental organizations, and clients to ensure efficient and safe crew changes
- Maintained up-to-date records for an average of 150 crew monthly, ensuring their documents and certificates are current and arranging updates when required, demonstrating meticulous attention to detail
- Provided robust support to the Crewing Manager for all crewing matters, highlighting teamwork and leadership skills.
Education
BACHELOR OF ENGINEERING (ENVIRONMENTAL ENGINEERING) -
National University of Singapore
01.2010
Skills
- Excellent interpersonal skills
- People-centric
- Relationship builder
- Independent
- Empathetic
- Meticulous
- Team player
- Customer Relations
- Workload Management
- Operations Management
- Compliance understanding
- Policy Enforcement
Accomplishments
- Green Belt Lean Six Sigma Certification Project: Efficient Management of Shipboard Publications for Swire Pacific Offshore
- Application of DMAIC process to streamline the sending of publications to the fleet.
- Improved the average time taken to send publications to the global fleet from 19 working days to seven working days.
- Developed a program which makes selected publications available to the global fleet in soft copy, in line with the company’s policy of adopting environmentally friendly measures.
- Average annual cost savings of USD 100,000 annually by switching to digital publications.
Languages
Fluent in English, French and Hindi (Spoken and written)
References
- Rufini Hakala, Crew Manager, Hoegh LNG, rufini.saini@hoeghlng.com, (65) 9736 8369
- Melissa Darlene Francis, Crewing Manager, Tidewater Offshore Operations Pte Ltd, melissadarlene.francis@tdw.com, (65) 9177 1475
Certification
- Team Leader Development Program (Internal)
- Lead Auditor/Auditor Certification for ISO and ISM
- Certified in Green Belt Lean Six Sigma
- Kelvin TOP-SET 1-Day Investigation Course
Timeline
HSE Executive
Swire Pacific Offshore
07.2024 - 12.2024
Operations Executive
CCIS Singapore Pte Ltd
02.2024 - 06.2024
Asst Manager, Cruise Operations
Ben Line Agencies
07.2023 - Current
Asst Manager, Integrated Operations
Ben Line Agencies
12.2022 - 07.2023
Asst Manager, Crewing
Swire Pacific Offshore
01.2018 - 11.2022
BACHELOR OF ENGINEERING (ENVIRONMENTAL ENGINEERING) -
National University of Singapore
- Team Leader Development Program (Internal)
- Lead Auditor/Auditor Certification for ISO and ISM
- Certified in Green Belt Lean Six Sigma
- Kelvin TOP-SET 1-Day Investigation Course
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