Ann Mi Wong
Sales & Admin
Summary
Dedicated and results-oriented professional with a strong background in administrative roles and sales. Graduated with a Diploma from SMK St. Michael and possessing extensive experience spanning various industries. Skilled in customer service, sales, and logistics management. Proven ability to effectively communicate with customers, manage administrative tasks, and drive sales growth. Adept at multitasking and thriving in fast-paced environments. Fluent in multiple languages, facilitating seamless communication with diverse clientele. Committed to delivering high-quality service and contributing to the success of the organization.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Admin Executuve
DHL Express
03.2022 - Current
- Operates according to company’s quality policy and in compliance to customer’s service standard
- To meet basic and routine requirements of internal (immediate supervisor) and external (customers and forwarders)
- Communicate and liaise with various external parties pertaining to shipment and orders
- Update distribution database and network
- Maintain and filing of documentation
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity
Logistics Customer Service
POSSTORE SDN. BHD. (MALAYSIA)
01.2020 - 02.2022
- Mentored junior team members on best practices related to logistics management, contributing towards building a knowledgeable and efficient workforce.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
Sales Promoter
MJT World Vacations Sdn Bhd
01.2015 - 12.2019
- Created and perfected various pitch promotions to attract customers toward packages.
- Communicated effectively with internal team members, management, and representatives from other departments, ensuring cohesive collaboration toward shared goals.
- Collaborated with team to optimize customer experience and improve competitive position and profitability of organization.
- Meet and exceed sales targets by 50%.
Sales Executive
U Mobile Berjaya Times Square, Experience Centre
01.2012 - 11.2014
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Increased sales by 30% in branch. Top Sales award for consecutive 2 years.
Secretary
TELEFORCE Sdn Bhd
03.2011 - 12.2011
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Answered high volume of phone calls and email inquiries.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Education
High School Diploma -
SMK St. Michael
Malaysia 01.2006 - 12.2010
Skills
Fast Learner
undefinedTimeline
Admin Executuve
DHL Express
03.2022 - Current
Logistics Customer Service
POSSTORE SDN. BHD. (MALAYSIA)
01.2020 - 02.2022
Sales Promoter
MJT World Vacations Sdn Bhd
01.2015 - 12.2019
Sales Executive
U Mobile Berjaya Times Square, Experience Centre
01.2012 - 11.2014
Secretary
TELEFORCE Sdn Bhd
03.2011 - 12.2011
High School Diploma -
SMK St. Michael
01.2006 - 12.2010
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