ANN MARIE ANDAYA RODRIGUES
Summary
Proven track record in enhancing customer satisfaction and streamlining payment processes, demonstrated during my tenure at Philippine National Bank Singapore. Skilled in cash handling and fostering client relationships, I excel in high-pressure environments, showcasing exceptional time management and empathy. Achieved significant improvements in transaction accuracy and customer service efficiency.
Overview
22
22
years of professional experience
Work History
Cashier
IKEA Tampines
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bank Teller
Philippine National Bank Singapore
08.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Loan Processor
Philippine National Bank Singapore
05.2021 - 07.2023
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Senior Bank Teller
Philippine National Bank Singapore
11.2017 - 03.2021
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
Production Manager
Ambient Media Corporation
03.2005 - 05.2015
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Resolved issues quickly to maintain productivity goals.
- Produced International Classical and Local Concerts
- Coordinated and Planned Company Events and Audio Visual Shoots and presentation
Medical Representative
Han Seo Pharma Corporation
12.2003 - 01.2005
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
Customer Service Representative
INFORNXX PHILIPPINES
01.2003 - 12.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - WEDDING PLANNER CERTIFICATION
INSTITUTE OF CERTIFIED WEDDING PLANNERS
Singapore, Null, Singapore01.2020
No Degree - PROFESSIONAL MAKEUP ARTIST
CENTER FOR AESTHETIC STUDIES
PHILIPPINES01.2016
Bachelor of Science - BUSINESS ADMINISTRATION AND MARKETING
ADAMSON UNIVERSITY
PHILIPPINES03.2001
High School Diploma -
ADAMSON UNIVERSTIY
PHILIPPINES03.1997
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Cash handling and management
- Reliability and punctuality
- Cash Register Operation
- Payment Processing
Languages
English
Bilingual or Proficient (C2)
FILIPINO
Bilingual or Proficient (C2)
Timeline
Cashier
IKEA Tampines
03.2024 - Current
Bank Teller
Philippine National Bank Singapore
08.2023 - Current
Loan Processor
Philippine National Bank Singapore
05.2021 - 07.2023
Senior Bank Teller
Philippine National Bank Singapore
11.2017 - 03.2021
Production Manager
Ambient Media Corporation
03.2005 - 05.2015
Medical Representative
Han Seo Pharma Corporation
12.2003 - 01.2005
Customer Service Representative
INFORNXX PHILIPPINES
01.2003 - 12.2003
No Degree - WEDDING PLANNER CERTIFICATION
INSTITUTE OF CERTIFIED WEDDING PLANNERS
No Degree - PROFESSIONAL MAKEUP ARTIST
CENTER FOR AESTHETIC STUDIES
Bachelor of Science - BUSINESS ADMINISTRATION AND MARKETING
ADAMSON UNIVERSITY
High School Diploma -
ADAMSON UNIVERSTIY
Similar Profiles
Siti Rubitah MahmurSiti Rubitah Mahmur
Picker Packer at Ikea TampinesPicker Packer at Ikea Tampines
Cheong Weng Yew Cheong Weng Yew null
Picker at IKEA TampinesPicker at IKEA Tampines
Tracy SohTracy Soh
Personal Trainer at Fitness First TampinesPersonal Trainer at Fitness First Tampines