Anniza Ramli
Singapore
Summary
Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Field Intelligence Officer
Police Coast Guard
01.2023 - Current
- Enhanced team efficiency by streamlining intelligence gathering processes and implementing new analytical techniques.
- Strengthened national security through diligent monitoring and analysis of foreign communications and activities.
- Collaborated with interagency partners to develop comprehensive threat assessments and mitigation strategies.
- Developed high-quality intelligence products for decision-makers, contributing to informed policy decisions.
Police Patrol Officer
Police Coast Guard
08.2010 - 12.2022
- Enhanced public safety by conducting routine patrols and responding to emergency calls.
- Reduced criminal activity through proactive policing and effective communication with community members.
- Investigated crimes by gathering evidence, interviewing witnesses, and working closely with detectives.
- Promoted positive relations between police and community members by participating in outreach programs and events.
- Completed detailed reports on all incidents encountered during patrol shifts, ensuring accuracy and proper follow-up procedures were followed.
- Trained new officers on department policies, procedures, and best practices for successful policing strategies.
- Performed first aid when necessary until medical personnel arrived on scene, potentially saving lives or preventing further injury.
Operations Executive for Asia & Golf Teacher
KinderGolf Private Limited
01.2008 - 09.2009
- Teaching golf techniques
- Handling customers enquiries
- Managing daily operations of the management for centers in Asia like Singapore, Malaysia, Indonesia & Philippines
- (Total 15 centres)
- Training new teachers & franchisee
- Organize required documents for the schools, teachers & franchisee
- Ensure accurate & timely submission of schools reports
- Handle complaints and feedback from parents, teachers & franchisee
- Liaise with various pre-schools involved with events such as field trip etc
- Plan, coordinate & execute various events such as camps, field trip, competition & road show
- Ensure teachers & franchisee maintain the corporate image & operate according to the Operations’ Policies and Procedures
- Compile & prepare project reports & summaries
- Assist in all HR recruitment and selection activities
Golf Teacher, Golf Trainer, Center Supervisor & Operations Assistant
ERS Private Limited (Jakarta, Indonesia)
01.2007 - 12.2007
- Teaching golf techniques
- Supervise 3 centers in Jakarta
- Handling customers enquiries
- Growing the number of students in the centers
- Organizing & running events for schools
- Training the teachers & management staff in golf (theory & practical)
- Managing daily operations of the new management in Jakarta
- Ensure teachers & franchisee maintain the corporate image & operate according to the Operations’ Policies and Procedures
Golf Teacher & Center Supervisor
KinderGolf Private Limited
04.2004 - 01.2007
- Teaching golf techniques
- Supervise 1 of the center in Singapore(Total there are 8 centers)
- Handling customers enquiries
- Managing over hundred students in my center
Housekeeping Supervisor
Goodwood Park Hotel
01.2004 - 04.2004
- Supervise all Room Attendant
- Supervise all room cleaning & public area
- Handling VIP’s rooms
- Taking notes on guest’s special request
- Liaise with the Reception for smooth daily operation
- Training new staffs in customer service & Housekeeping operations
Student Attachment Basis
Goodwood Park Hotel
01.2003 - 12.2003
- Attached with different departments in the hotel 2 months in Coffee Lounge 1 month in Gordon Grill Fine Dining Restaurant 1 month in L’Espresso Informal Dining Restaurant 1 month in Highland Bar 3 months in Front Office Department 1 month in Housekeeping Department
Supervisor
The Café Cartel
01.2002 - 12.2002
- Assist Manager in administrative & other duties
- Oversee the café for smooth transaction of daily operation
- Training new staffs in customer service & F&B knowledge
- Managing phone calls, faxes & enquiries from customers, clients and from Headquarter
- Corresponding to HQ on customers’ feedback and complaints
- Responsible in assisting stock take
- Delivering quality service to all customers
Barista
Coffee Bean & Tea Leaves Café
01.2001 - 12.2001
- Delivering quality services
- Take orders from customer
- Preparing food & beverage for customers
Education
High School Diploma -
SHATEC
Singapore, Null, Singapore01.2004
Skills
- Proficient in Microsoft Excel
- PowerPoint
- Word and FrontPage
- Report Writing
- Information gathering
- Research capabilities
- First aid knowledge
- Networking abilities
- Human intelligence collection
- Public speaking
- Strategic planning
- Problem solving
Certification
- Basic Field Intelligence Course
- Basic Investigation Course
Hobbies
- Golf
- Jogging
- Photography
- Netflix
- Playing Chess
- Travelling
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Indonesian
Advanced (C1)
Timeline
Field Intelligence Officer
Police Coast Guard
01.2023 - Current
Police Patrol Officer
Police Coast Guard
08.2010 - 12.2022
Operations Executive for Asia & Golf Teacher
KinderGolf Private Limited
01.2008 - 09.2009
Golf Teacher, Golf Trainer, Center Supervisor & Operations Assistant
ERS Private Limited (Jakarta, Indonesia)
01.2007 - 12.2007
Golf Teacher & Center Supervisor
KinderGolf Private Limited
04.2004 - 01.2007
Housekeeping Supervisor
Goodwood Park Hotel
01.2004 - 04.2004
Student Attachment Basis
Goodwood Park Hotel
01.2003 - 12.2003
Supervisor
The Café Cartel
01.2002 - 12.2002
Barista
Coffee Bean & Tea Leaves Café
01.2001 - 12.2001
High School Diploma -
SHATEC
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