Annie Lee
Summary
Outgoing customer service with experience overseeing multiple tasks and managing employees successfully.
Hardworking professional committed to providing outstanding customer service and assistance.
Hardworking and passionate job seeker with strong organizational skills
Overview
31
31
years of professional experience
Work History
Customer Service Supervisor
Renus Logistics Pte Ltd
08.2003 - Current
- Manage and Handle with Sales manager customers, shipments, settle problems and guide the junior staff
- Communicate with customers who have escalated issues to determine the beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied.
- Collaborate with colleagues to determine areas for improvement, review departmental performance and develop ideas for better service to customers.
- Present quarterly reports to executive management detailing the performance and success of the team, budgetary concerns and implementation of new policies.
- Liaise with all the transportation
- Preparing all the export documents
Retail Pharmacy Assistant
Pharmacy
07.1993 - 08.2000
- Collaborated with pharmacists to resolve any discrepancies or issues related to patients'' medications.
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Supported the pharmacist by preparing prescription labels and filling medication orders accurately.
- Expedited prescription refills, reducing wait times for both new prescriptions and existing orders.
- Educated customers on proper medication usage, preventing potential misuse or harmful interactions.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Re-stocked shelves with prescribed medications and health care products.
Education
No Degree - Communication
BOONLAY SECONDARY SCHOOL
Singapore, 01.1988
Skills
- Multi Tasking
- Customer account management
- Complaint resolution
- Preparing documents
- Updating shipment status to the customers
- Data entry and liaising with the transporter
- Problem-Solving
- Team Building and Leadership
- Sales Support
- Assist with the sales team in preparing quotations, for customers
- Communication and teamwork
- Service Delivery Optimization
Languages
Chinese (Mandarin)
English
Intermediate (B1)
Hobbies and Interests
- I enjoyed badminton, swimming and shopping.
- Bonding with kids and family members like watching movie, short trips
Additional Information
- Accomplished communicator who understands the value of listening, thoughtful responses and objectivity.
- Confident conflict mediator with the proven ability to reach solutions that are beneficial for both customer and company.
- Enthusiastic leader with a personable and trustworthy character to motivate fellow colleagues and team members.
- Willing to learn about new thing and committed to providing product information in a way that is honest, tactful and memorable.
- Strong organizational skills with the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and procedures.
Timeline
Customer Service Supervisor
Renus Logistics Pte Ltd
08.2003 - Current
Retail Pharmacy Assistant
Pharmacy
07.1993 - 08.2000
No Degree - Communication
BOONLAY SECONDARY SCHOOL
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