ANNIE KOH
Summary
Skilled management professional with strong organizational, communication, and problem-solving abilities. Adept at supporting executives, managing schedules, and coordinating projects to ensure efficiency and effectiveness. Strong focus on team collaboration and achieving results, adaptable to changing needs, and known for reliability. Proficient in Microsoft Office Suite, project management software, and administrative support functions.
Overview
28
28
years of professional experience
Work History
Management Assistant Officer (Grade 2)
National University of Singapore
06.2009 - Current
- Company Overview: Institutional Review Board
- Conduct first-line assessments of submitted project reports and serve as a liaison between IRB and investigators
- Track project statuses and ensure proper documentation and compliance with IRB guidelines
- Coordinate with relevant departments on IRB-related matters
- Manage public and researcher inquiries regarding IRB processes
- Provide timely reminders to the Senior Associate Director regarding IRB member renewals and licensing
- Oversee office equipment and stationery inventory management
- Institutional Review Board
Laboratory Officer
National University of Singapore
11.2006 - 06.2009
- Company Overview: Oncology Research Institute
- Established standard operating procedures (SOPs) for recruiting patients based on research criteria
- Assisted researchers in data collection, specimen handling, and diagnostic result compilation
- Oncology Research Institute
Senior Administrative Assistant (Research)
National University Hospital
07.2005 - 11.2006
- Company Overview: Department of Haematology Oncology
- Managed procurement processes and ensured proper fund allocation
- Assisted in HR recruitment processes
- Maintained and updated the department’s research project database
- Monitored research funding status and facilitated grant application submissions
- Department of Haematology Oncology
Patient Care Assistant
National University Hospital
10.2004 - 07.2005
- Company Overview: Cancer Centre
- Assisted doctors in measuring patients’ vital signs and collecting clinical samples
- Ensured patient documents were prepared for consultations
- Served as a chaperone during consultations and coordinated patient appointments
- Provided guidance to patients regarding upcoming procedures such as colonoscopies, CT scans, and MRIs
- Cancer Centre
Telephone Operator / Reservation Officer (Temporary)
Y.M.C.A. of Singapore
01.2004 - 09.2004
- Handled room reservations for international guests via email and phone
- Managed the primary Y.M.C.A
- Phone line and directed calls to appropriate departments
- Monitored hostel occupancy and assisted with front desk operations when required
Customer Service Officer
DHL International (S) Pte. Ltd.
02.2001 - 04.2003
- Assisted customers with shipment bookings and tracking
- Addressed customer inquiries and minor complaints
- Liaised with internal and international departments to resolve shipment issues
- Met and exceeded individual performance targets
Assistant Guest Service (Promoted to Supervisor)
Hotel Phoenix Singapore
07.1998 - 09.2000
- Managed front desk operations, including check-ins, check-outs, and cashier duties
- Provided concierge services and ensured seamless guest experiences
- Supervised front desk operations in the absence of the Duty Manager
- Trained and mentored new employees
Attachment Trainee
SHATEC (Singapore Hotel and Tourism Educational Centre)
07.1997 - 07.1998
- Completed training in housekeeping, front office operations, and F&B service as part of the Diploma program
Education
Diploma - Hotel Management
Singapore Hotel and Tourism Educational Centre
07.1997
GCE O-Level -
Upper Aljunied Secondary School
12.1994
Skills
- Proficient in English
- Proficient in Mandarin
- Basic Japanese Communication Skills
- Conversational Cantonese Skills
- Conversational Hokkien
- Conversational Teochew
- Skilled in Microsoft Outlook
- Skilled in Microsoft Word
- Skilled in Excel Spreadsheet Management
- Skilled in Database Management
- Skilled in Zoom Facilitation
- Proficient in Virtual Team Communication
- Effective Communication Skills
- Service Excellence
- Effective Troubleshooting Skills
Skills Competencies
Fluent in English and Mandarin (spoken & written), Basic Japanese (spoken & written), Conversational Cantonese, Hokkien, Teochew, Proficient in Microsoft Outlook, Word, Excel, Database Access, Zoom, Teams, Strong communication, Customer service, Problem-solving abilities
Awards Recognition
- G.E.M.S Award, National University Hospital, 2005, Recognized for exceptional service and contributions.
- Excellent Service Award (Silver), Hotel Phoenix Singapore, 1998, Awarded for outstanding customer service and professionalism.
Timeline
Management Assistant Officer (Grade 2)
National University of Singapore
06.2009 - Current
Laboratory Officer
National University of Singapore
11.2006 - 06.2009
Senior Administrative Assistant (Research)
National University Hospital
07.2005 - 11.2006
Patient Care Assistant
National University Hospital
10.2004 - 07.2005
Telephone Operator / Reservation Officer (Temporary)
Y.M.C.A. of Singapore
01.2004 - 09.2004
Customer Service Officer
DHL International (S) Pte. Ltd.
02.2001 - 04.2003
Assistant Guest Service (Promoted to Supervisor)
Hotel Phoenix Singapore
07.1998 - 09.2000
Attachment Trainee
SHATEC (Singapore Hotel and Tourism Educational Centre)
07.1997 - 07.1998
GCE O-Level -
Upper Aljunied Secondary School
Diploma - Hotel Management
Singapore Hotel and Tourism Educational Centre
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